<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 393620682
Report Date: 08/21/2025
Date Signed: 08/21/2025 09:54:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/02/2025 and conducted by Evaluator Erwin Tjhia
COMPLAINT CONTROL NUMBER: 53-CC-20250702155610
FACILITY NAME:CAP KERN EARLY HEAD START PROGRAM - CALIFORNIA ST.FACILITY NUMBER:
393620682
ADMINISTRATOR:JUDY ARTELLANFACILITY TYPE:
830
ADDRESS:425 NORTH CALIFORNIA STREETTELEPHONE:
(209) 242-9540
CITY:STOCKTONSTATE: CAZIP CODE:
95202
CAPACITY:24CENSUS: 19DATE:
08/21/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:JUDY ARTELLANTIME COMPLETED:
10:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Right: Facility staff handled a child in a rough manner resulting in an injury
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Erwin Tjhia met with Site Supervisor Judy Artellan, to deliver finding of the complaint investigation regarding the above allegation. There were 19 children during the visit today supervised by 10 staff.

Throughout the investigation, LPA conducted record reviews and interviews with facility staff and parents. It was alleged that staff facility staff handled a child in a rough manner resulting in an injury. The interview revealed that staff never handle children in a rough manner. Parents Interviewed revealed that their children enjoyed going to the facility and did not think that staff physically rough on handling the children. The interviewed parents also stated that they did not have any concerns regarding this.

Based on the information obtained throughout the course of this investigation the above allegations, LPA Tjhia determined that the complaint was found to be UNSUBSTANTIATED, meaning although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with the site supervisor. A notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Karyn Guerra
LICENSING EVALUATOR NAME: Erwin Tjhia
LICENSING EVALUATOR SIGNATURE:

DATE: 08/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1