<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500016
Report Date: 05/22/2026
Date Signed: 05/22/2026 02:04:53 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2026 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260507080244
FACILITY NAME:CAPC - MCKINLEY (PRESCHOOL)FACILITY NUMBER:
394500016
ADMINISTRATOR:RACHEL ESTELLFACILITY TYPE:
850
ADDRESS:1618 CHESTER DRIVETELEPHONE:
(209) 292-2665
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:24CENSUS: 10DATE:
05/22/2026
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:Rachel EstellTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights:

Staff are forcing daycare children to stay in the napping area.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
** This amended report**
On May 22, 2026, Licensing Program Analysts (LPAs) Stacey Williams and Elvira Sierra met with Facility Representative, Rachel Estell for the purpose of delivering complaint findings. LPAs observed ten children supervised by three staff.

During the course of the investigation, interviews were conducted with facility staff, childcare children, and parents of children in care. In addition, LPAs observed the care and supervision of children. Complainant alleged that staff are forcing daycare children to stay in the napping area. Consistent statements were received throughout the investigation confirming an incident occurred where staff did not allow a child off their mat during nap time. Also, interviews revealed it be a common best practice for staff to exclude children from going to the outdoor playground as a form of discipline. LPAs discussed Personal Rights of the children with the facility representative.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 53-CC-20260507080244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: CAPC - MCKINLEY (PRESCHOOL)
FACILITY NUMBER: 394500016
VISIT DATE: 05/22/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
** This is an amended report**
Based on the information received the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. See attached LIC 9099D page for deficiency cited today under Title 22 Division 12 of the CA Code of Regulations.

LPA Williams informed Facility Representative, Rachel Estell that this report dated 5/22/2026 documents 1 Type-A citation which shall be posted for 30 consecutive days as there was immediate risk to the health, safety, or personal rights of children in care.

LPA Williams informed the Facility Representative to provide a copy of this licensing report dated 5/22/2026 that documents any Type-A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.



Exit interview conducted and this report and Appeal of Rights were reviewed and provided to Facility Representative, Rachel Estell. Notice of Site Visit posted and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 53-CC-20260507080244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: CAPC - MCKINLEY (PRESCHOOL)
FACILITY NUMBER: 394500016
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/22/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/26/2026
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
*This is an amended report*
The Licensee shall ensure that each child is accorded the following personal rights:
(3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, clothing, medication or aids to physical functioning.
1
2
3
4
5
6
7
* This is an amended report*
Facility Representative stated she has met several times with both staff 1 and staff 2 together and separate to address personal rights allegations. Facility Representative will review Title 22 Regulations again with both staff and enlist the support of the Assistant Director while training is conducted.
8
9
10
11
12
13
14
This requirement was not met as evidenced by: Staff 1 did not allow child off of their mat while sleeping, nor were they initially provided an alternative activity during naptime. Also, there have been incidents where children are excluded from outdoor play as a form of discipline by Staff 2.This is an immediate risk to the persona rights and health and safety of children in care.
8
9
10
11
12
13
14
Written summary of this plan of correction will be submitted by POC date.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO S. CC RO, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2026 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20260507080244

FACILITY NAME:CAPC - MCKINLEY (PRESCHOOL)FACILITY NUMBER:
394500016
ADMINISTRATOR:RACHEL ESTELLFACILITY TYPE:
850
ADDRESS:1618 CHESTER DRIVETELEPHONE:
(209) 292-2665
CITY:TRACYSTATE: CAZIP CODE:
95376
CAPACITY:24CENSUS: 10DATE:
05/22/2026
UNANNOUNCEDTIME BEGAN:
08:59 AM
MET WITH:Rachel EstellTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights:

Staff threatened daycare children.
Staff behavior poses as a risk to the daycare children.
Staff spoke inappropriately towards a daycare child.
Staff humiliated a daycare child.

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
* This is an amended report*
On May 22, 2026, Licensing Program Analysts (LPAs) Stacey Williams and Elvira Sierra met with Facility Representative, Rachel Estell for the purpose of delivering complaint findings. LPAs observed ten children supervised by three staff.
An investigation was conducted regarding the personal rights allegations listed above. The facility was toured with classroom observations and interviews were conducted with facility staff, childcare children, and parents of children in care. The allegations were denied by staff. Inconsistent statements were received regarding the allegations. Based on the information received, a preponderance of evidence was not met to confirm or deny the allegations occurred; therefore, the allegations are determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
Exit interview conducted at which time the report was reviewed with Facility Represetative, Rachel Estell. A Notice of Site Visit was posted by LPA Williams and must remain posted and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 05/22/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4