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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500605
Report Date: 07/23/2025
Date Signed: 07/23/2025 01:09:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250502165118
FACILITY NAME:REDROSE MONTESSORI SCHOOLFACILITY NUMBER:
394500605
ADMINISTRATOR:SANDOVAL-FLORES, MELANIEFACILITY TYPE:
850
ADDRESS:805 SOUTH CENTRAL PARKWAYTELEPHONE:
(209) 299-5437
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:174CENSUS: 93DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Melanie Sandoval - FloresTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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9
Personal Rights: Staff caused injury to a child in care.
INVESTIGATION FINDINGS:
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On July 23, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Director, Melanie Sandoval-Flores for the purpose of delivering complaint findings. LPA observed (93) ninety three children supervised by 9 staff.

LPA Williams conducted an investigation regarding the allegation listed above. It was alleged that staff caused injury to child (C1) in care. The facility was toured, and interviews were conducted with the reporting party, center staff and the parents of children in care. LPA observed video surveillance of the classroom from April 30, 2025, where the alleged injury occurred. Based on video surveillance obtained, there was no recording of staff hitting or injuring C1. Although there may have been angles of the classroom that video surveillance did not pick up, there was no evidence showing that C1 was injured by staff. Staff present in the classroom were interviewed and denied C1 was injured by staff.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 53-CC-20250502165118
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500605
VISIT DATE: 07/23/2025
NARRATIVE
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Based on the information received, the allegation is determined to be unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

Exit interview conducted at which time the report was reviewed with Director Melanie Sandoval- Flores. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.

SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2