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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 394500605
Report Date: 07/23/2025
Date Signed: 07/23/2025 01:14:12 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250520100951
FACILITY NAME:REDROSE MONTESSORI SCHOOLFACILITY NUMBER:
394500605
ADMINISTRATOR:SANDOVAL-FLORES, MELANIEFACILITY TYPE:
850
ADDRESS:805 SOUTH CENTRAL PARKWAYTELEPHONE:
(209) 299-5437
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:174CENSUS: 93DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
11:34 AM
MET WITH:Melanie Sandoval-FloresTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff retaliated against a daycare child
INVESTIGATION FINDINGS:
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On July 23, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Director, Melanie Sandoval-Flores for the purpose of delivering complaint findings. LPA observed (93) ninety three children supervised by 9 staff.

LPA Williams conducted an investigation regarding the allegation listed above. It was alleged that staff retaliated against daycare child. Interviews were conducted with Childcare Center management staff and parent of the daycare child. Management staff denied C1 was retaliated against and reported the termination of enrollment was due to violation of the center’s code of conduct. Parent of C1 reported the termination was due to accusations they reported of staff misconduct resulting in an injury to C1.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. The allegation is determined to be unsubstantiated.

Exit interview conducted at which time the report was reviewed with Director, Melanie Sandoval- Flores. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2025 and conducted by Evaluator Stacey Williams
PUBLIC
COMPLAINT CONTROL NUMBER: 53-CC-20250520100951

FACILITY NAME:REDROSE MONTESSORI SCHOOLFACILITY NUMBER:
394500605
ADMINISTRATOR:SANDOVAL-FLORES, MELANIEFACILITY TYPE:
850
ADDRESS:805 SOUTH CENTRAL PARKWAYTELEPHONE:
(209) 299-5437
CITY:MOUNTAIN HOUSESTATE: CAZIP CODE:
95391
CAPACITY:174CENSUS: 93DATE:
07/23/2025
UNANNOUNCEDTIME BEGAN:
11:34 AM
MET WITH:Melanie Sandoval-FloresTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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9
Staff are not abiding to the admission agreement
INVESTIGATION FINDINGS:
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On July 23, 2025, Licensing Program Analyst (LPA) Stacey Williams met with Director, Melanie Sandoval-Flores for the purpose of delivering complaint findings. LPA observed (93) ninety three children supervised by 9 staff.

LPA Williams conducted an investigation regarding the allegation listed above. It was alleged that Staff are not abiding to the admission agreement. Interviews were conducted with Childcare Center management staff and parent of the daycare child. The center’s parent handbook states that extreme behavior from a child that significantly and directly threatens the physical or mental health, safety or well-being of one or more of the other children, team members and that threat cannot be eliminated can warrant immediate termination. According to evidence provided through email, the center advised the parents of C1 that immediate termination of enrollment was due to violating the code of conduct in regard to social media activity that affected the reputation of RedRose Montessori School. This is not in alignment with the center’s parent handbook, therefore the allegation is substantiated.

Deficiencies will be cited on subsequent page, LIC 9099D.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 53-CC-20250520100951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827
FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500605
VISIT DATE: 07/23/2025
NARRATIVE
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Exit interview conducted at which time the report was reviewed with Director, Melanie Sandoval- Flores. A Notice of Site Visit was posted by LPA Williams and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.00.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 53-CC-20250520100951
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SACRAMENTO SOUTH, 9835 GOETHE ROAD, SUITE 100
SACRAMENTO, CA 95827

FACILITY NAME: REDROSE MONTESSORI SCHOOL
FACILITY NUMBER: 394500605
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/22/2025
Section Cited
CCR
101219(f)
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The licensee shall comply with all terms and conditions set forth in the admission agreement.
This requirement was not met as evidenced by:
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Director stated that she is going to review the parent handbook and do the needful corrections to the parent handbook, including the review of enrollment application. This review will include termination of services. Director will provide an updated copy of the parent handbook to parents and to CCL by
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Center Management staff terminated enrollment of C1 which is not in accordance with the parent handbook. This is a potential risk the health and safety of children in care.
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Plan of Correction Date- 8/22/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Bettina Engelman
LICENSING EVALUATOR NAME: Stacey Williams
LICENSING EVALUATOR SIGNATURE:

DATE: 07/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/23/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4