<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405800142
Report Date: 03/16/2026
Date Signed: 03/16/2026 03:57:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 29-AS-20260311091654
FACILITY NAME:CASA DE FLORESFACILITY NUMBER:
405800142
ADMINISTRATOR:JONATHAN D. ROBERTSFACILITY TYPE:
741
ADDRESS:1405 TERESA DRIVETELEPHONE:
(805) 772-7372
CITY:MORRO BAYSTATE: CAZIP CODE:
93442
CAPACITY:120CENSUS: DATE:
03/16/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Jonathan Roberts, AdministratorTIME COMPLETED:
04:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff is verbally abusive towards other staff in the presence of residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Anlayst (LPA) De Leon conducted a 10-day complaint visit to the facility above. LPA met with Administrator Jonathan Roberts and explained the purpose of the visit.

LPA requested the following records: Staff Roster, Staff Schedule for March 2026 for Wellness Department, Wellness staff diciplinary records for 2025-2026, CNA certification and training for Wellness Staff 1 (S1),
LPA conducted interviews with staff at 11:43pm, 12:03pm, 12:12pm, 12:50pm, 1:02pm, 1:20pm, 1:26pm,
2:00pm, and 2:45pm.

On the allegation: Staff is verbally abusive towards other staff in the presence of residents. LPA reviewed records and conducted staff interviews which revealed that 9 out of 9 staff did not feel Staff 1 (S1) was verbally abusive to staff or to any staff in the presence of residents in care, the facility does hold staff meetings regualary and discussion on resident care is brought up to staffing but a staff is never singled out in those meetings in front of their peers. Continued 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20260311091654
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: CASA DE FLORES
FACILITY NUMBER: 405800142
VISIT DATE: 03/16/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
S1 stated when a meeting needs to take place with a staff for performance review there is always another director or lead staff or HR is present, S1 can be direct when talking to staffing regarding residents care but it has to be done for the safety of the residents and it is never done in a deeming or abusive way. A few staff stated S1 can be very matter of fact and some staff might get offended or feel that S1 is not as easy to talk to as some other Directors at the facility, some staff said S1 is not as easy to approach when calling in sick then other directors can be. S1 is the director over S1's department and has several lead staff working in that department. LPA reviewed 5 staff disciplinary records for the previous year of 2025 nothing has been reported for 2026, records reviewed had nothing to do with verbal abuse of staff in the presence of residents in care. 9 out of 9 interviews did not give any evidence that S1 was verbally abusive to staff in front of residents in care, therefore this allegation is Unsubstantiated at this time.

Exit interview conducted and copy of report printed for Administrator.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 03/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/16/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2