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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405850480
Report Date: 07/17/2025
Date Signed: 07/17/2025 04:13:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2025 and conducted by Evaluator Garrett Haner-Tomasko
COMPLAINT CONTROL NUMBER: 29-AS-20250505084727
FACILITY NAME:OAKS AT PASO ROBLES, THEFACILITY NUMBER:
405850480
ADMINISTRATOR:CARL MEYERFACILITY TYPE:
740
ADDRESS:526 S RIVER ROADTELEPHONE:
(805) 239-5851
CITY:PASO ROBLESSTATE: CAZIP CODE:
93446
CAPACITY:120CENSUS: DATE:
07/17/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:TIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Staff is not allowing resident a visitor
INVESTIGATION FINDINGS:
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On 07/17/2025 at 3:00pm Licensing Program Analyst (LPA) Haner-Tomasko arrived unannounced at the facility to investigate the allegation to this complaint. LPA met with Executive Director/Administrator Carl Meyer and explained the purpose of the visit.

During previous visits to the facility, the LPA interviewed staff, clients, licensee, and obtained relevant documents.

On the allegations: Staff is not allowing resident a visitor. It was alleged the facility did not allow a hospice volunteer to visit a resident currently on service with the hospice agency. The volunteer, Person #1 (P1), is a former employee of the Oaks at Paso Robles.

(Continued on LIC809-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 07/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250505084727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKS AT PASO ROBLES, THE
FACILITY NUMBER: 405850480
VISIT DATE: 07/17/2025
NARRATIVE
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This is an amended report. The hospice resident is being denied the right to see this individual. The Executive Director of the Oaks at Paso Robles is citing a conflict-of-interest company policy. LPA reviewed Westmont Living's Community Visitation Policy for Former Team Members, the document states in part, “If a former team member secures other employment with a company that involves working at the community (e.g., working for a hospice company or as a private caregiver, etc.), they will not be prohibited from doing that work as long as they are professional and clocked in for that employer. The Company reserves the right to prevent any former team member from entering the community. In those cases, the former team member will be notified by the Executive Director that they are no longer permitted on site. After that, if the former team member wishes to visit residents, they would need to meet with the residents away from the community.” LPA interviews revealed that on 4/30/2025 Executive Director/Administrator Carl Meyer met with P1 and informed P1 that they could not return, but another hospice volunteer could visit the resident moving forward. During interviews, Administrator stated P1 had been at the facility multiple times since their separation from the facility, however they had been observed to be gossiping with residents and staff, which lead to the Administrator to ask P1 not to return. LPA attempted to interview R1 on multiple occasions, but they were unable to be interviewed. During the investigation, LPA did not obtain any corroborating evidence indicating R1 explicitly wanted P1 to visit them. Administrator stated they understand if a resident requests a specific visitor, even if it conflicts with their internal policy, they need to accommodate it in some way. Based on the information obtained, the allegations are deemed unsubstantiated at this time. LPA discussed resident visitation rights with the Executive Director and emailed him the Provider Information Notice (PIN) 25-04-ASC on 5/14/2025.

Exit interview conducted and copy of report given.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
LIC9099 (FAS) - (06/04)
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