<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 405850480
Report Date: 03/18/2026
Date Signed: 03/18/2026 05:40:14 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/10/2025 and conducted by Evaluator Garrett Haner-Tomasko
COMPLAINT CONTROL NUMBER: 29-AS-20251210162900
FACILITY NAME:OAKS AT PASO ROBLES, THEFACILITY NUMBER:
405850480
ADMINISTRATOR:CARL MEYERFACILITY TYPE:
740
ADDRESS:526 S RIVER ROADTELEPHONE:
(805) 239-5851
CITY:PASO ROBLESSTATE: CAZIP CODE:
93446
CAPACITY:120CENSUS: 84DATE:
03/18/2026
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Administrator - Robin MurrayTIME COMPLETED:
05:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff spoke inappropriately to resident in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At 9:05am, on 3/18/2026, Licensing Program Analyst (LPA) Haner-Tomasko arrived at the facility unannounced to deliver final findings to the allegation of this complaint. LPA met with Administrator Robin Murray, announced who he was and the reason for the visit.

During a previous visit to the facility on 12/16/2025, LPA interviewed staff, residents, the administrator at the time, and obtained relevant documents.

On the allegation: Staff spoke inappropriately to resident in care; it was alleged that in the main lobby of the facility on a day in December 2025 Resident #1 (R1) was speaking with Administrator Carl Meyer. The discussion between them got very loud and heated. At one point it appeared that Meyer stood in front of R1’s walker to prevent them from leaving. There were multiple residents and staff in the main lobby who observed the conversation.
(Continued on LIC9099-C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 29-AS-20251210162900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKS AT PASO ROBLES, THE
FACILITY NUMBER: 405850480
VISIT DATE: 03/18/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff and resident interviews revealed this conversation did take place between Administrator at the time, Carl Meyer, and R1 in the main lobby, and that leading up to this interaction, Meyer had two additional public conversations with R1 and their family that R1 did not appreciate being discussed so publicly. Interviews stated both Meyer and R1 raised their voices at each other, at one point Meyer made a comment about how he runs the facility, not the residents. Toward the end of the conversation, R1 repeatedly stated they did not want to continue the conversation, Meyer was standing in front of R1 preventing R1 from walking away, and when Meyer finished, he moved out of the way. Based on the investigation, the conversation made other residents witnessing the conversation uncomfortable causing them to get up and leave the area. Staff and residents stated during interviews that they felt like Meyer should have had these conversations more discreetly and they are not sure why that didn’t happen. Additional interviews revealed that after this conversation R1 remained in their room for a couple days, not continuing their normal routine of attending every meal, as it had made R1 feel uncomfortable and intimidated. During LPA interview with Carl Meyer, Meyer admitted he should have handled the situation differently. As of 1/14/2026, Meyer no longer worked at the facility.

Based on all interviews conducted, at this time the above allegation was found to be substantiated, there is a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted, deficiency cited on LIC9099-D page, report signed, appeal rights and report provided to the current Administrator, Robin Murray.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 29-AS-20251210162900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS N.ASC, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKS AT PASO ROBLES, THE
FACILITY NUMBER: 405850480
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/15/2026
Section Cited
CCR
87468.1(a)(1)
1
2
3
4
5
6
7
Personal Rights of Residents in All Facilities (a) Residents… shall have all of the following personal rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Administrator states they will review residents rights and communication training with all staff at the next all-staff meeting and will submit training and signed staff roster to LPA by 4/15/2026.
8
9
10
11
12
13
14
Based on interview, the Licensee did not ensure R1 was accorded dignity when staff spoke inappropriately to R1 which poses an immediate health, safety, and personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Garrett Haner-Tomasko
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3