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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 406215087
Report Date: 02/06/2025
Date Signed: 02/14/2025 05:50:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2024 and conducted by Evaluator Joaquin Mendez
COMPLAINT CONTROL NUMBER: 17-CC-20241114152517
FACILITY NAME:HILL FAMILY CHILD CAREFACILITY NUMBER:
406215087
ADMINISTRATOR:PORCHE HILLFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 712-6505
CITY:PASO ROBLESSTATE: CAZIP CODE:
93446
CAPACITY:14CENSUS: DATE:
02/06/2025
UNANNOUNCEDTIME BEGAN:
03:47 PM
MET WITH:TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Due to lack of supervision, inappropriate interactions happened between day care children.
INVESTIGATION FINDINGS:
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This report is amended per LPM on 2/14/2025

On February 6, 2025 at 3:45 PM Licensing Program Analyst (LPA) Joaquin Mendez conducted an
unannounced visit to the above-mentioned facility (FCCH) for the purpose of closing a complaint. LPA met with Licensee, Porche Hill and explained the purpose of the visit. LPA conducted a tour of the interior and exterior of the facility with Licensee, Porche Hill. LPA observed a total of three (3) children under the care and supervision of the licensee.
LPA's interviews with parents issued no concerns over their children's activities and time while in care at the FCCH. Parent interviews also confirmed the FCCH is clean and orderly during drop off and pick-up times. Parent interviews confirmed there has never been an issue when attempting to enter the home and touring the FCCH.
Continue on LIC9099C pg2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20241114152517
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: HILL FAMILY CHILD CARE
FACILITY NUMBER: 406215087
VISIT DATE: 02/06/2025
NARRATIVE
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Licensee denies the allegation of lack of supervision resulting in inappropriate interactions between day-care children. 
The investigation included interviewing the Licensee on 11/21/2024 (when complaint was initiated), and on 2/14/2025 to FINALIZE THE INVESTIGATION as well as interviewing a sampling of parents of children in care. Pertinent documents were also reviewed by the LPA. As noted, the complaint alleges inappropriate interaction between children took place during nap time.

Interviews with the Licensee and parents of children in care did not corroborate this allegation. On the contrary, interview with parents of children in care revealed Licensee is present during hours of operation and provides care which is considered appropriate. During any occasion where the licensee is in another room. The licensee has staff supervising children in care.

Although the allegation may have been with merit, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation listed above is deemed UNSUBSTANTIATED.

An Exit interview conducted and report was reviewed with the Licensee, Porche Hill. Appeal Rights (LIC9058) were provided. Notice of site visit (LIC9213) was given and must remain posted for 30 days or a civil penalty of $100 may apply.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Joaquin Mendez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2