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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 410509152
Report Date: 05/19/2025
Date Signed: 05/19/2025 01:52:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250305115013
FACILITY NAME:WOODLAND SCHOOLFACILITY NUMBER:
410509152
ADMINISTRATOR:MONICA M. GOODRICHFACILITY TYPE:
850
ADDRESS:360 LA CUESTATELEPHONE:
(650) 854-9068
CITY:PORTOLA VALLEYSTATE: CAZIP CODE:
94028
CAPACITY:45CENSUS: 36DATE:
05/19/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Monica GoodrichTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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1. Staff force children to nap
2. Staff take children's personal belongings away as punishment
INVESTIGATION FINDINGS:
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On 5/19/2025, at approximately 9:00 AM, Licensing Program Analysts (LPAs)Wadhwa & Gomez conducted an unannounced follow up complaint investigation visit at the facility. LPA met with Director, Monica Goodrich, and explained the purpose of the visit. Present during the visit was Director, 7 staff and 36 preschool age children.

During the investigation site observations were conducted on 3/11/2025 and 5/19/2025. A review of the facility records was also completed, and included children’s files, staff files and parent handbook. Interviews were conducted with staff, a sample of the children and the involved parties.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250305115013
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: WOODLAND SCHOOL
FACILITY NUMBER: 410509152
VISIT DATE: 05/19/2025
NARRATIVE
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Page 2
Based on interviews, record review and observation, LPAs were unable to determine if staff force children to nap. During interviews, staff reported children who refuse to nap are provided alternative activity.

Based on interviews, record review and observations, LPAs were unable to determine if staff take children’s belongings away as a form of punishment. During interviews, staff reported items or personal belonging are not taken away unless the use of the item present a safety risk to children in care.

Although the allegations may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.

A notice of site visit was provided and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director, Monica Goodrich.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 05/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2