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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 410518747
Report Date: 01/26/2026
Date Signed: 01/26/2026 11:40:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Leslit Tapia-Mandujano
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251124092002
FACILITY NAME:RCSD CHILD DEV SERVICES-HOOVER STATE PRESCHOOLFACILITY NUMBER:
410518747
ADMINISTRATOR:PENA, ROXANAFACILITY TYPE:
850
ADDRESS:701 CHARTER ST, PORT 1,2,3,& 4TELEPHONE:
(650) 482-2407
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94063
CAPACITY:105CENSUS: 47DATE:
01/26/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Site Supervisor, Roxanna Pena TIME COMPLETED:
11:55 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff handled children in care in a rough manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On January 26th, 2026 at approximately 9:35am, Licensing Program Analysts (LPA) Tapia-Mandujano conducted an unannounced inspection to conclude the pending complaint investigation. LPA met with Site Supervisor, Roxana Pena regarding the above allegation and explained the purpose of the visit.

Present in the facility are Site Supervisor and 10 teachers caring for 47 preschool age children. All adults working at the facility have fingerprint clearance through the Redwood City School District. During today’s inspection, LPA and Site Supervisor toured the facility for health and safety hazards.

Complaint was received by the Department on November 24th, 2025. During the course of the investigation, interviews were conducted with staff, children, and involved parties. LPA also received and reviewed relevant documents.

Based on interviews and information that was gathered, LPA determined that based on the information obtained there is insufficient evidence to state that Staff handled children in care in a rough manner. Per interviews with staff, no observations were made of a staff handling a child in a rough manner. Per interviews with children, no child reported being handled in a rough manner.

Although the allegation above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the above allegation is UNSUBSTANTIATED.

Notice of site visit was given and must remain posted for 30 days. Failure to maintain postings as required will result in an immediate $100 civil penalty.

Exit interview was conducted and report was reviewed with Site Supervisor, Roxana Pena.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Leslit Tapia-Mandujano
LICENSING EVALUATOR SIGNATURE:

DATE: 01/26/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/26/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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