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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 410518833
Report Date: 09/29/2022
Date Signed: 09/29/2022 01:26:42 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/29/2022 and conducted by Evaluator Andrea Medlin
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20220629164158
FACILITY NAME:FRIENDS TO PARENTS, INC.FACILITY NUMBER:
410518833
ADMINISTRATOR:DIREKZE, MERLAFACILITY TYPE:
830
ADDRESS:2525 WEXFORD AVENUETELEPHONE:
(650) 588-8212
CITY:SOUTH SAN FRANCISCOSTATE: CAZIP CODE:
94080
CAPACITY:51CENSUS: DATE:
09/29/2022
UNANNOUNCEDTIME BEGAN:
09:05 AM
MET WITH:Merla DirekzaTIME COMPLETED:
10:25 AM
ALLEGATION(S):
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Staff yelled at day care children
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Andrea Medlin met with facility representative for this closing complaint investigation. Purpose of visit explained. Information gathered and obtained; staff interviews conducted. No children's interviews conducted due to the alleged violations happened in the infant program and infants are too young to be interviewed. Interviews conducted revealed that staff do not yell at infants. If a baby is crying for an extended period of time, staff will check to see what may be wrong including if a diaper change is needed, if baby is hurt/in pain, hungry, etc. The infant will then be consoled and addressed and some times taken outside with a staff person for fresh air. Staff denied any other method of disciplinary nature is used on infants. There are occasions where an infant may sit on a staff persons lap for example during circle time etc.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

This report is reviewed with facility representative and a copy of this report must be made available for public review upon request. Notice of site visit shall remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Daniel J Oquendo
LICENSING EVALUATOR NAME: Andrea Medlin
LICENSING EVALUATOR SIGNATURE:

DATE: 09/29/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/29/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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