<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 410519042
Report Date: 02/11/2026
Date Signed: 02/11/2026 03:37:02 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Maria Olguin-Leon
COMPLAINT CONTROL NUMBER: 05-CC-20251212081322
FACILITY NAME:SEQUOIA CHILDREN'S CENTERFACILITY NUMBER:
410519042
ADMINISTRATOR:ALMA ORTEGAFACILITY TYPE:
850
ADDRESS:1234 BREWSTER AVENUETELEPHONE:
(650) 369-5277
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94062
CAPACITY:75CENSUS: 54DATE:
02/11/2026
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Alma OrtegaTIME COMPLETED:
03:51 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff caused multiple injuries to child in care
taff spoke inappropriately to child in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On February 11, 2026, at approximately 2:55pm, Licensing Program Analyst (LPA) Maria Olguin-Leon conducted an unannounced visit to deliver complaint findings for the above allegations. LPA met with the Director Alma Ortega and explained the purpose of the visit. Present during today’s visit was Director and 13 staff caring for 54 preschool children. Facility is operating within capacity.

During the course of the investigation, LPA conducted both staff and parent interviews, conducted observations and reviewed pertinent documentation that was received. LPA determined that based on the information obtained there is not sufficient evidence to prove that Staff caused multiple injuries to child in care and Staff spoke inappropriately to child in care

Although the allegation above may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, the above allegations re UNSUBSTANTIATED.

Upon receipt of this report, Licensee shall post the Notice of Site Visit. Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain postings as required will result in an immediate $100 civil penalty. This report is public and can be reviewed.

Exit interview was conducted and report was reviewed with Director Alma Ortega. Copy of report and appeal rights were provided.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Maria Olguin-Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 02/11/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 1