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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414000216
Report Date: 08/15/2023
Date Signed: 08/15/2023 02:29:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2023 and conducted by Evaluator Catrina Quimbo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20230609103812
FACILITY NAME:SKYLINE COLLEGE CDCFACILITY NUMBER:
414000216
ADMINISTRATOR:WATTS, JACINDAFACILITY TYPE:
850
ADDRESS:3300 COLLEGE DRIVETELEPHONE:
(650) 738-7071
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:100CENSUS: 0DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Tina Watts & Christine HerndonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff handled daycare child in a rough manner.
INVESTIGATION FINDINGS:
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On August 15, 2023 at approximately 1:40pm, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit to Skyline College Child Development Center. LPA met with previous director, Jacinda “Tina” Watts, and new director, Christine Herndon, and explained the purpose of the inspection. No children were present during LPA’s visit as Fall program begins 08/16/2023.

On 03/27/2023, office received a complaint in regards to a staff member’s inappropriate interaction with a child in care. During LPA’s investigation, LPA conducted classroom observations, interviewed random selection of staff and children and reviewed records and documents.

On 05/24/2023, LPA cited facility for a staff member yelling at a child while in the restroom and forcibly sitting a child down in a chair to eat lunch. A staff meeting and retraining was conducted on 06/21/2023 reinforcing staff responsibilities and children’s personal rights. LPA cleared deficiency.

On 06/09/2023, office received another complaint in regards to above allegation.
(Continue on LIC9099C)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 05-CC-20230609103812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: SKYLINE COLLEGE CDC
FACILITY NUMBER: 414000216
VISIT DATE: 08/15/2023
NARRATIVE
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(Continued, Page 2...)
During investigation, LPA interviewed parents of children who stated a staff member was observed to yell at a child while in the restroom. Parents interviewed stated a staff member was observed to forcibly sit a child down in a chair to eat lunch. Information gathered during interviews included same information facility was previously cited for. Staff member was observed to have handled day care child in a rough manner.

Based on LPA’s interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

California Code of Regulations, Title 22, Division 12, Chapter 1 are being cited. Please refer to 9099D for more information.

Notice of site visit was given and must remain posted for 30 days. Appeal Rights were also provided.

Exit interview conducted and report was reviewed with previous director, Jacinda “Tina” Watts, and new director, Christine Herndon.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/09/2023 and conducted by Evaluator Catrina Quimbo
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20230609103812

FACILITY NAME:SKYLINE COLLEGE CDCFACILITY NUMBER:
414000216
ADMINISTRATOR:WATTS, JACINDAFACILITY TYPE:
850
ADDRESS:3300 COLLEGE DRIVETELEPHONE:
(650) 738-7071
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:16CENSUS: 0DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
01:40 PM
MET WITH:Tina Watts & Christine HerndonTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff caused injuries to daycare child.
Staff hit daycare child.
INVESTIGATION FINDINGS:
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On August 15, 2023 at approximately 1:40pm, Licensing Program Analyst (LPA) Catrina Quimbo conducted an unannounced, complaint visit to Skyline College Child Development Center. LPA met with previous director, Jacinda “Tina” Watts, and new director, Christine Herndon, and explained the purpose of the inspection. No children were present during LPA’s visit as Fall program begins 8/16/2023.

During investigation, LPA interviewed parents of children. Individuals interviewed did not state a staff member was observed to have hit nor caused injuries to a daycare child. Individuals stated staff work with children appropriately.

Although the above allegation may have happened or is valid, based on LPA’s observations, record review and interviews which were conducted, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of site visit was given and must remain posted for 30 days. Appeal Rights were also provided.

Exit interview conducted and report was reviewed with previous director, Jacinda “Tina” Watts, and new director, Christine Herndon.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 05-CC-20230609103812
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: SKYLINE COLLEGE CDC
FACILITY NUMBER: 414000216
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/15/2023
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights (a)(1)
The licensee shall ensure that each child is...To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement was not met as evidenced by:
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Facility was previously issued a citation 05/24/2023 for a staff member's inappropriate interaction with a child in care.
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Based on interviews, a staff member has been observed to yell at a child and has been observed to forcibly sit a child down to eat lunch. At least one staff member handled a day care child in a rough manner.
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Staff meeting was previously held 06/21/2023 reinforcing staff responsibilities and children’s personal rights. Deficiency previously cleared. Deficiency today is cleared.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Catrina Quimbo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4