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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414001067
Report Date: 12/16/2025
Date Signed: 12/16/2025 12:34:07 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251208131512
FACILITY NAME:CITY OF PACIFICA VALLEMAR CHILDREN'S CENTERFACILITY NUMBER:
414001067
ADMINISTRATOR:GRETCHEN HAYESFACILITY TYPE:
840
ADDRESS:377 REINA DEL MARTELEPHONE:
(650) 738-7466
CITY:PACIFICASTATE: CAZIP CODE:
94044
CAPACITY:190CENSUS: 0DATE:
12/16/2025
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Majdallen MuslehTIME COMPLETED:
12:50 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff handled a child roughly.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 12/16/2025, Licensing Program Analysts (LPAs) Wadhwa and Ly conducted an unannounced complaint visit and met with the Site Director, Majdallen Musleh. LPAs explained the purpose of the visit. Present during today’s visit were 2 staff.

During the investigation, LPAs conducted interviews with involved parties and collected pertinent documentation. Based on interviews, record review and observations, LPAs were unable to determine if facility staff handled a child roughly. During interviews, it was reported that staff do not engage inappropriately with children in care.

Based on the information obtained from the LPA investigation, the allegation listed above was unsubstantiated, meaning it may have happened or is valid, there is no preponderance of evidence to prove the violations did or did not occur.

Exit interview conducted and report was reviewed with Site Director, Majdallen Musleh.

A copy of the report will be provided to the Site Director along with a Notice of Site Visit, that must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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