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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414002897
Report Date: 04/29/2025
Date Signed: 04/29/2025 12:01:11 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/05/2025 and conducted by Evaluator Diana Alvarado
COMPLAINT CONTROL NUMBER: 05-CC-20250305095850
FACILITY NAME:ALL SOULS PRESCHOOLFACILITY NUMBER:
414002897
ADMINISTRATOR:ERIC LIUFACILITY TYPE:
850
ADDRESS:479 MILLER AVENUETELEPHONE:
(650) 871-1751
CITY:SOUTH SAN FRANCISCOSTATE: CAZIP CODE:
94080
CAPACITY:24CENSUS: 6DATE:
04/29/2025
UNANNOUNCEDTIME BEGAN:
08:38 AM
MET WITH:Office Manager, Claudia Escobar and Interim Director Veronica LamTIME COMPLETED:
12:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not keeping classroom odorless.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 4/29/2025 at approximately at 8:40am, Licensing Program Analyst (LPA) Alvarado conducted an unannounced, subsequent site visit to the facility to deliver investigation findings in response to the above allegation that was made to the Child Care Licensing Division (CCLD) on 3/5/2025. LPA Alvarado met with All Souls Office Manager, Claudia Escobar and Facility Interim Director, Veronica Lam and discussed the purpose of the visit.

During today’s visit, LPA conducted a health and safety inspection. Present during the inspection Office Manager, Claudia Escobar, Interim Director Veronica Lam and one staff supervising 6 (Preschool Age) Children. All adults present have fingerprint clearance and are associated to the facility.

During the course of the investigation, LPA conducted classroom observations, gathered documents, and interviewed random selection of staff working in All Souls Preschool, interviewed random selection of parents and reviewed program documents. Through staff interviews, LPA gathered that the facility does take action in keeping classroom odorless.

Based on the information gathered it was determined that there is not sufficient evidence to say that the facility staff are not keeping classroom odorless. The Facility stated they did paint over the long weekend in February and took the steps to ensure that the classroom remained odorless by opening the window and propping the door open. As well as having an Air Purifier in the classroom.Facility also ensured that the bathroom odor was addressed with the previous Director, to ensure that the restroom was oderless. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

LPA also recieved additonal supporting documents of communications with families.

No deficiencies are being cited today under California Code of Regulations, Title 22.

Appeal rights and a notice of site visit were discussed and provided to Office Manager, Claudia Escobar and Director, Veronica Lam. Director was reminded that a Notice of Site visit (LIC 9213) must be posted for 30 consecutive days during the hours of operation after each site visit by a licensing representative Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview was conducted, and a copy of this report was provided to the Office Manager of All Souls, Claudia Escobar and Interim Director, Veronica Lam.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Diana Alvarado
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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