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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414002966
Report Date: 10/14/2025
Date Signed: 10/14/2025 01:47:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251009090140
FACILITY NAME:WE PLAY WE LEARNFACILITY NUMBER:
414002966
ADMINISTRATOR:LISA WHEELFACILITY TYPE:
850
ADDRESS:830 ROSITA RD., RM C17, C19TELEPHONE:
(650) 660-5404
CITY:PACIFICASTATE: CAZIP CODE:
94044
CAPACITY:60CENSUS: 28DATE:
10/14/2025
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:Lisa WheelTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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9
1. Program operates in an unlicensed area.
2. Hall is being used as an indoor activity space.
INVESTIGATION FINDINGS:
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On 10/14/2025, at 11:40 AM, Licensing Program Analysts (LPAs) Wadhwa and Tse conducted a complaint investigation visit. LPAs met with Director Lisa Wheel, and explained the purpose of the visit. Present during the visit was Director, six staff and 28 preschool age children.

During the course of the investigation, LPAs conducted site observations and an interview with the Director. The Director stated that the program uses the hallway space in Wings A and C for indoor activity during inclement weather. Based on the above admission, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED.

The Director was informed that two Type B deficiencies will be cited today. A plan of correction was discussed, and a due date was agreed upon. See LIC9099-D for Type B deficiencies cited today. Appeal rights were provided and explained to the Director. A notice of site visit was provided and must remain posted for 30 days. Exit interview conducted and report was reviewed with Director.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20251009090140
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: WE PLAY WE LEARN
FACILITY NUMBER: 414002966
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/14/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/14/2025
Section Cited
CCR
101212(c)
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101212 Reporting Requirements
(c)The licensee shall notify the Department in writing of his/her intent prior to making any structural changes.

This requirement has not been met as evidenced by:
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Director will cease the use of the Hallway in Wing A as of today, 10/14/2025 and submit a written statement via email confirming that the facility will no longer use the unapproved areas by POC due date of 10/17/2025.
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Based on interview with the Director, LPAs confirmed that the program occasionally uses an unlicensed area (the hallway in Wing - A) as1 indoor activity space during inclement weather, which poses a potential risk to the health, safety, or personal rights of children in care.
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Type B
10/14/2025
Section Cited
CCR
101238.3(a)(1)
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101238.3 Indoor Activity Space
(a) (1) Bathrooms, halls, offices, isolation areas, food-preparation areas, and storage places shall not be included in the calculation of indoor activity space.
This requirement has not been met as evidenced by:
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Director will cease the use of the Hallway in Wing C as of today, 10/14/2025 and submit a written statement via email confirming that the facility will no longer use the hall in Wing C for play activities by POC due date of 10/17/2025.
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Based on interview with the Director, LPAs confirmed that the program occasionally uses the hallway in Wing - C as indoor activity space during inclement weather, which poses a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/14/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2