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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004612
Report Date: 11/17/2025
Date Signed: 11/17/2025 04:49:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/09/2025 and conducted by Evaluator Jonathan Tse
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251009124554
FACILITY NAME:PICAZO, NATALIE AGUILARFACILITY NUMBER:
414004612
ADMINISTRATOR:PICAZO, NATALIE AGUILARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 889-0160
CITY:BRISBANESTATE: CAZIP CODE:
94005
CAPACITY:14CENSUS: 9DATE:
11/17/2025
UNANNOUNCEDTIME BEGAN:
04:10 PM
MET WITH:Licensee, Natalie PicazoTIME COMPLETED:
05:10 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
-Licensee does not reside in the licensed facility
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/17/2025, at approximately 4:10PM, Licensing Program Analyst (LPA) Jonathan Tse conducted an unannounced complaint investigation visit at the facility. LPA met with Licensee, Natalie Picazo, and explained the purpose of the visit. Present during the visit was the Licensee, 1 helper, and 9 preschool age children.

During the course of the investigation, LPA conducted site observations, record review, and interviews with relevant parties. Licensee denied the allegation. There is no direct evidence to prove that the allegation above did or did not occur. Based on relevant information reviewed, although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

No deficiencies were cited during today's visit on 11/17/2025. Appeal rights were provided and explained. A notice of site visit was provided and must remain posted for 30 days. Exit interview conducted and report was reviewed with Licensee, Natalie Picazo.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ali Zebila
LICENSING EVALUATOR NAME: Jonathan Tse
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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