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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414004661
Report Date: 12/07/2022
Date Signed: 12/07/2022 04:11:56 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2022 and conducted by Evaluator April Cowan
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20221017112207
FACILITY NAME:KIDS KONNECT INFANT CARE & PRESCHOOLFACILITY NUMBER:
414004661
ADMINISTRATOR:RUBIO, STEPHANIEFACILITY TYPE:
850
ADDRESS:1968 OLD COUNTY ROADTELEPHONE:
(650) 306-1780
CITY:REDWOOD CITYSTATE: CAZIP CODE:
94062
CAPACITY:21CENSUS: 19DATE:
12/07/2022
UNANNOUNCEDTIME BEGAN:
03:40 PM
MET WITH:Stephanie RubioTIME COMPLETED:
04:28 PM
ALLEGATION(S):
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- Facility staff leave children in soiled clothing as punishment
- Facility staff withhold food from day care children
- Facility staff yell at day care children
- Facility staff threaten day care children
INVESTIGATION FINDINGS:
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On December 7, 2022 at 3:40 PM, Licensing Program Analyst (LPA) Cowan met with Site Director, Stephanie Rubio, for an unannounced subsequent complaint inspection. The purpose of inspection was explained to site director. Present in the facility is site director, 1 staff caring for 19 children.

During the course of investigation, LPA interviewed director, managers, and staff.

Based on the information obtained from interviews, a child has been left in soiled cloth for a period of time as it was known to staff. Staff did with hold food from child until child ate their vegetables. Staff member did raise their voice at a child. Lastly, staff told child that they will have to go to the infant classroom since child was misbehaving.

Based on LPA’s interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegations is founded to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D.

Allegation is determined to be Substantiated
This report and appeal rights are reviewed with site director and a Notice of Site is given this day and shall remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: April Cowan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20221017112207
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066

FACILITY NAME: KIDS KONNECT INFANT CARE & PRESCHOOL
FACILITY NUMBER: 414004661
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/07/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/07/2022
Section Cited
CCR
101223(a)(1)
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101223 Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal right (1) To be accorded dignity in his/her personal relationships with staff and other persons.This requirement was not met as evidenced by:
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Director has trained staff on changing and feeding, and properly caring for children in care.
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Based on interviews, a child has been left in soiled cloth for a period of time as it was known to staff. Staff did with hold food from child until child ate their vegetables. Staff member did raise their voice at a child. Lastly, staff told child that they will have to go to the infant classroom since child was misbehaving.
This is a potential risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Garfield Leung
LICENSING EVALUATOR NAME: April Cowan
LICENSING EVALUATOR SIGNATURE:

DATE: 12/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2