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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414005030
Report Date: 06/30/2025
Date Signed: 06/30/2025 11:18:59 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/21/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20250521150214
FACILITY NAME:HUGS HANGOUTFACILITY NUMBER:
414005030
ADMINISTRATOR:COHN, PAMFACILITY TYPE:
850
ADDRESS:2500 COTTONWOOD DRIVETELEPHONE:
(650) 465-7529
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:60CENSUS: 30DATE:
06/30/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Pam CohnTIME COMPLETED:
11:35 AM
ALLEGATION(S):
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9
Staff hit a daycare child while in care.
INVESTIGATION FINDINGS:
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On 6/30/2025, at approximately 9:15 AM, Licensing Program Analysts (LPAs) Wadhwa and Gil conducted an unannounced follow up complaint investigation visit at the facility. LPAs met with Director, Pam Cohn and explained the purpose of the visit. Present during LPAs visit included 9 staff (including director), and 30 preschool children present in four classrooms. All staff present today were verified to have fingerprint clearance on file.

During the interview site observations were conducted on 5/23/2025 and 6/30/2025.
A review of the facility records was also completed, which included children’s files and parent handbook. Interviews were conducted with staff, a sample of the parents, a sample of the children and the involved parties.

Continued on Page 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 05-CC-20250521150214
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
FACILITY NAME: HUGS HANGOUT
FACILITY NUMBER: 414005030
VISIT DATE: 06/30/2025
NARRATIVE
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Page 2
Based on interviews, record review and observation, LPAs were unable to determine if staff hit a daycare child while in care. During interviews, staff reported they use age-appropriate disciplinary practices such as redirection, verbal guidance and offering alternate activities.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.

Exit interview was conducted and a copy of this report was reviewed and provided to the Director, Pam Cohn.

No deficiencies were issued today under Title 22 Division 12 of the California Code of Regulations.

NOTICE OF SITE VISIT WAS GIVEN AND SHALL REMAIN POSTED FOR 30 DAYS. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 06/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2