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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 414005030
Report Date: 11/03/2025
Date Signed: 11/03/2025 04:51:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN BRUNO CC RO, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2025 and conducted by Evaluator Ruhi Wadhwa
PUBLIC
COMPLAINT CONTROL NUMBER: 05-CC-20251022095923
FACILITY NAME:HUGS HANGOUTFACILITY NUMBER:
414005030
ADMINISTRATOR:COHN, PAMFACILITY TYPE:
850
ADDRESS:2500 COTTONWOOD DRIVETELEPHONE:
(650) 465-7529
CITY:SAN BRUNOSTATE: CAZIP CODE:
94066
CAPACITY:60CENSUS: DATE:
11/03/2025
UNANNOUNCEDTIME BEGAN:
03:00 PM
MET WITH:Pam CohnTIME COMPLETED:
05:05 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
1. Due to lack of supervision, child sustained a bite mark
2. Staff did not inform authorized representative of incident
3. Staff left child in soiled diaper.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/3/2025, Licensing Program Analysts (LPAs) Wadhwa and Ly, arrived at the facility, unannounced to close the complaint investigation for the above allegation and met with Director Pam Cohn. Present at our inspection were 5 staff and 9 children. All staff present today were verified to have fingerprint clearance on file.

During the investigation, LPAs conducted staff interviews, site observations and record reviews. Facility documents obtained included sign in/out sheet for October 2025. The Director provided a copy of the Personnel Roster, Children's Roster, and Parent & Staff Handbook via email to LPA.

Based on interviews, record review and observation, LPAs were unable to determine if
1. Due to lack of supervision, child sustained a bite mark
2. Staff did not inform authorized representative of incident
3. Staff left child in soiled diaper.

Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the allegations are Unsubstantiated.

Exit interview was conducted and a copy of this report was reviewed with Director, Pam Cohn.

Due to printer issues, today's report will be emailed to the Director, Pam Cohn.

NOTICE OF SITE VISIT WILL BE EMAILED AND SHALL REMAIN POSTED FOR 30 DAYS.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.




Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Marie Rodriguez
LICENSING EVALUATOR NAME: Ruhi Wadhwa
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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