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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 415600808
Report Date: 06/02/2022
Date Signed: 06/02/2022 11:32:49 AM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 851 TRAEGER AVE., SUITE 360
SAN BRUNO, CA 94066
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Murial Han
PUBLIC
COMPLAINT CONTROL NUMBER: 14-AS-20220526141335
FACILITY NAME:ALWAYS TLCFACILITY NUMBER:
415600808
ADMINISTRATOR:CONSUNJI, TOMASFACILITY TYPE:
740
ADDRESS:226 SANDPIPER COURTTELEPHONE:
(650) 345-1441
CITY:FOSTER CITYSTATE: CAZIP CODE:
94404
CAPACITY:6CENSUS: 5DATE:
06/02/2022
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Administrator, Tomas ConsunjiTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff verbally abusive to residents
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 6/2/2022, Licensing Program Analyst (LPA) Murial Han conducted an unannounced 10- days initial complaint visit. LPA met with administrator, Tomas Consunji and explained the purpose of the visit.

Regarding to allegation of staff verbally abusive to residents, there is no additional information forthcoming from the reporting party. LPA interviewed administrator, Tomas who denied the allegation and stated that the caregivers are respectful to the residents.

LPA interviewed 3 residents and all of them reported that they are receiving good care from the facility staff, they are being treated with respect and dignity, and their wishes and requests are being honored.

LPA also interviewed 2 family members who were present during LPA's visit and both of them stated that staff is very polite, very nice, they provide good care to the residents and they give the residents whatever they want.

Furthermore, LPA interviewed 2 facility staff and they have never witnessed any of their co-workers speaking rudely and or verbally abusive toward the residents.

This agency has investigated the complaint and found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

This report is discussed and reviewed with administrator.

A copy is provided.

Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Julio Montes
LICENSING EVALUATOR NAME: Murial Han
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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