421700457-2-6-2026-29-AS-KBUY-DRPV24-20260227150232

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 421700457
Report Date: 02/06/2026
Date Signed: 02/06/2026 05:17:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Kristin Kontilis

COMPLAINT CONTROL NUMBER: 29-AS-20250711115955

FACILITY NAME:	WOOD GLEN HALL, INC.		FACILITY NUMBER:	421700457
ADMINISTRATOR:	JESSICA HONG		FACILITY TYPE:	740
ADDRESS:	3010 FOOTHILL ROAD		TELEPHONE:	(805) 687-7771
CITY:	SANTA BARBARA	STATE: CA	ZIP CODE:	93105
CAPACITY:	72	CENSUS: 49	DATE:	02/06/2026
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Rick Olds, Administrator		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

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Staff failed to keep resident's personal information confidential.
Facility does not have an adequate plan to be self-reliant for power outage.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kristin Kontilis conducted a subsequent complaint visit to issue final findings on the allegations stated above. Long Term Care Ombudsman, Diane See, accompanied LPA during the visit.
LPA met with Rick Olds, Administrator and explained the purpose of the visit. On 7/15/2025 from 11:00 am to 3:30 pm, LPA Kontilis conducted an initial complaint visit to obtain documents and conduct interviews with staff. On 10/1/2025 from 12:05 pm to 5:45 pm, LPA conducted a subsequent complaint visit to conduct additional interviews with staff and residents.

On the allegation: Staff failed to keep a resident's personal information confidential. It was alleged that one resident asked a staff where another resident was, and the staff disclosed they were in the hospital. Staff interviewed stated they had never heard a staff member provide personal information about another resident. Administrator stated the facility policy is that staff explain to residents that they are required to
Please continue to 9099-C, Pg 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20250711115955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: WOOD GLEN HALL, INC.	FACILITY NUMBER: 421700457
	VISIT DATE: 02/06/2026

NARRATIVE

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keep residents’ information private due to HIPAA. Administrator further stated staff do not typically know the specifics of where a resident is if the resident has left the community. One staff stated a resident may ask who is going to the hospital, but they would respond that they ‘do not know’. It is reasonable for a resident to ask where their friend is, and no personal or confidential information would be provided if staff stated they were in the hospital (and not at the facility). Based on the information obtained, the allegation is Unsubstantiated at this time.

On the allegation: Facility does not have an adequate plan to be self-reliant for power outage. It was alleged the facility’s generator did not function during a power outage. Interim Administrator stated on 7/3/2025 they had a power outage. A staff said there was an error message on the generator. A staff called the company that manages the generator, but they were not able to send out anyone right away due to it being before a holiday, and it would be at least four hours. Interim Administrator called other companies and was able to get a temporary generator delivered within 30-40 minutes, and they tried to troubleshoot the issue with the main generator. Interim Administrator stated additional batteries, lanterns, and flashlights were ordered by the Business Office Manager. Interim Administrator stated the generator company arrived around the same time to troubleshoot. Shortly thereafter, the power came back on. One vendor was able to get the generator working but noted it was an older generator. Interim Administrator stated they kept the temporary generator in place for a few more days due to the potential for other power outages. Interim Administrator stated they were working to get quotes for a new, larger generator. It is not required that facilities have a generator on the premises but must be able to obtain one in a reasonable amount of time. The facility did have a plan to be self-reliant and found an alternative solution quickly when needed. Based on the information obtained, the allegation is Unsubstantiated at this time.

Exit interview conducted. Copy of report issued at the time of the visit.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Kristin Kontilis
LICENSING EVALUATOR SIGNATURE:	DATE: 02/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026

LIC9099 (FAS) - (06/04)

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