421703158-6-22-2023-29-AS-KBUY-CT7QF4-20230627120720

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 421703158
Report Date: 06/22/2023
Date Signed: 06/22/2023 02:33:32 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2023 and conducted by Evaluator Darlene Chavez

COMPLAINT CONTROL NUMBER: 29-AS-20230612162841

FACILITY NAME:	SOLVANG FRIENDSHIP HOUSE		FACILITY NUMBER:	421703158
ADMINISTRATOR:	TAMMY WESTWOOD		FACILITY TYPE:	740
ADDRESS:	880 FRIENDSHIP LANE		TELEPHONE:	(805) 688-8748
CITY:	SOLVANG	STATE: CA	ZIP CODE:	93463
CAPACITY:	40	CENSUS: 36	DATE:	06/22/2023
		UNANNOUNCED	TIME BEGAN:	02:10 PM
MET WITH:	Tammy Westwood, Administrator		TIME COMPLETED:	02:35 PM

ALLEGATION(S):

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Financial abuse

INVESTIGATION FINDINGS:

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On 6/22/23 at 2:10 pm, Licensing Program Analyst (LPA) Chavez conducted an unannounced visit to deliver the final findings for an original complaint dated 6/12/23. LPA met with Tammy Westwood, Administrator, and explained the purpose of the visit.

On the allegation, “Financial abuse,” the complainant’s concern was that staff were taking Resident #1 (R1) to the bank to open new accounts. The complainant states R1 does not remember opening any accounts. To investigate, LPA interviewed the administrator, residents and witnesses, and reviewed documentation.

On 6/16/23, LPA interviewed the administrator. Administrator states that R1’s POA asked administrator to assist R1 with opening a savings account at a local bank and that Staff #1 (S1) took R1 to the bank to open the account. Administrator states this occurred approximately 9 months ago. Administrator explains that they are unaware of the accounts R1 has beyond this account as they do not open R1’s mail, but rather forward it to R1’s POA. Administrator states they do not manage R1’s finances. Continued on 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Darlene Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 29-AS-20230612162841

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364

FACILITY NAME: SOLVANG FRIENDSHIP HOUSE	FACILITY NUMBER: 421703158
	VISIT DATE: 06/22/2023

NARRATIVE

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On 6/16/23, LPA interviewed R1. R1 says that the administrator took R1 to the bank to cash out savings bonds about 10 months ago. R1 says they asked staff to hold onto the remaining bonds and cash and says that staff do not manage R1’s finances. R1 explains that their POA “manages all of my money,” but that R1 also has an account they manage on their own to pay for expenses.

On 6/22/23, LPA interviewed witnesses. Witnesses say that they looked into who opened R1’s accounts and when the accounts were opened and determined that the accounts were not opened by facility staff. Witnesses say that two accounts were opened prior to R1 residing in the facility, and the third account was authorized by R1’s POA.

On 6/22/23, LPA reviewed R1’s Admission Agreement which shows an admission date of 4/18/22.

Based on the evidence obtained, the allegation, “Financial abuse,” is deemed Unsubstantiated at this time. A Technical Violation is being given due to the fact the facility managed a small amount of cash for R1, and the facility’s Affidavit Regarding Client Cash Resources, dated 5/9/89, states the facility will not handle residents’ cash resources.

Exit interview conducted, and Technical Violation and report given.

SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Darlene Chavez
LICENSING EVALUATOR SIGNATURE:	DATE: 06/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/22/2023

LIC9099 (FAS) - (06/04)

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