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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 425802106
Report Date: 12/30/2025
Date Signed: 12/30/2025 05:02:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/15/2025 and conducted by Evaluator Rachael De Leon
COMPLAINT CONTROL NUMBER: 29-AS-20250415092141
FACILITY NAME:WESTMONT OF SANTA BARBARAFACILITY NUMBER:
425802106
ADMINISTRATOR:JADE ALMA-HARRISFACILITY TYPE:
740
ADDRESS:190 VIAJERO DRTELEPHONE:
(805) 265-4327
CITY:GOLETASTATE: CAZIP CODE:
93117
CAPACITY:99CENSUS: 72DATE:
12/30/2025
UNANNOUNCEDTIME BEGAN:
04:50 PM
MET WITH:Administrator Jade Alma-HarrisTIME COMPLETED:
05:10 PM
ALLEGATION(S):
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Staff did not abide by resident's admissions agreement.
Staff left resident in wheelchair for an extended period of time.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) De Leon conducted a subsequent complaint visit to deliver final findings to the facility above. LPA met with Administrator Jade Alma-Harris and explained the purpose of the visit.

LPA Kontilis conducted the initial 10-day visit on 4/18/2025, interviewed from 12:30 pm to 2:45 pm and obtained documents pertaining to the investigation.

LPA De Leon conducted a subsequent complaint visit on 11/21/2025, collected records and interviewed staff at 10:30am, 11:02am, 11:25am, 12:20pm, 2:10pm and 2:41pm. LPA conducted interviews with residents on 11/21/2025 at 2:26pm and 3:05pm. LPA De Leon conducted a subsequent complaint visit on 11/25/2025 conducted interviews with residents at 12:55pm, 1:15pm, 1:42pm, 2:20pm and 3:15pm. LPA De Leon requested additional records from facility on 12/04/2025. LPA De Leon reviewed records on 12/08/2025, 12/11/2025 and 12/15/2025.
Continued 9099-C

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 29-AS-20250415092141
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD. #250
WOODLAND HILLS, CA 91364
FACILITY NAME: WESTMONT OF SANTA BARBARA
FACILITY NUMBER: 425802106
VISIT DATE: 12/30/2025
NARRATIVE
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On the allegation: Staff did not abide by resident's admissions agreement. LPA emailed the administrator to find out what happened with this perspective resident that did not move into the facility which revealed the perspective resident’s family inquired about placing at community for a respite stay while on vacation. After reviewing LIC 602A the facility asked the family a few more detailed questions regarding the behaviors that were listed on LIC 602A. The facility decided to ask for a 1:1 to be present for the first week of the stay to assist the perspective resident in the transition due to the additional information the facility received back from the family. The TB test had not been completed and was needed before moving in on 03/21/2025 and move in was postponed to 03/22/2025 due to the TB not being completed. The family verbally agreed to the 1:1 so it was coordinated with 1Heart Agency to be here in the community by the time the resident was expected to arrive. On 3/22/2025 the facility was notified the move was postponed to 3/25/25 due to the TB needing to be read and finalized. On the morning of 03/25/25 the family came to the community and told the staff the perspective resident would not be moving in. The original rent quoted for the respite stay of $255 per day with the intention of staying for 30 days at $7650, the fee did not change, and the facility offered to cover the 1:1 for the perspective resident for the one week. The perspective resident did not pay rent; a $500 preadmission fee was paid to hold the room, and the fee was refunded due to the resident not moving in. Based on the admission agreement and the refund issued this allegation is Unsubstantiated at this time.

On the allegation: Staff left resident in wheelchair for an extended period of time. LPA interviewed 8/8 staff and 7/7 residents, and no one knew of a male resident being left in a wheelchair for extended periods of time in the front lobby unattended. Based on the lack of evidence this allegation is Unsubstantiated at this time.


Exit interview completed and copy of report printed or Administrator.
SUPERVISORS NAME: Kelly Burley
LICENSING EVALUATOR NAME: Rachael De Leon
LICENSING EVALUATOR SIGNATURE:

DATE: 12/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2