On the allegation: Staff does not maintain a comfortable room temperature for resident. It is alleged that a visitor to the facility observed a blanket over the head of Resident #1 (R1) while in their bedroom. R1 allegedly told the visitor that they were cold. The visitor allegedly asked for staff to turn the facility heater on, but staff did not know how.

On 04/17/2024, LPA conducted an initial 10-day complaint investigation visit to the facility above. During this visit, the LPA toured the physical plant areas inside and outside to ensure there are no health and safety hazards and the facility is in compliance with Title 22 Regulations. LPA observed that the facility maintained a comfortable temperature in all common areas and resident bedrooms inspected. Continued on 9099-C

Based on the information obtained, there was insufficient evidence that staff do not maintain a comfortable room temperature for resident(s). Therefore, the allegation is deemed Unsubstantiated at this time.

On the allegation: Staff sleeping while on duty. It is alleged that a visitor to the facility asked Resident #1 (R1) where a facility staff member was and was informed that the staff member was sleeping. It is alleged that R1 refuses to sleep on the bed in their bedroom and prefers to sleep on the recliner in the facility living room, while a staff member sleeps on the couch. It is alleged that R1 called their responsible party by telephone stating that they were hungry and that a staff member was sleeping. This telephone call allegedly took place at 10:00am. R1 was informed that they should wake the staff member. After the staff member allegedly woke up, they refused to speak with the responsible party of R1.

Staff interviewed by LPA stated that R1 sleeps on the couch sporadically when watching television but uses their bedroom to sleep at night. Residents interviewed by LPA corroborated this statement and added that R1 was observed by other residents to go into their bedroom at night to sleep. No staff member or resident interviewed by LPA stated that they had ever observed a staff member sleeping on the couch in the common area living room of the facility while on duty. During unannounced and unscheduled visits by LPA on 04/17/2024 and 08/23/2024, no staff member was observed by LPA to be sleeping and/or laying on the couch in the living room of the facility or anywhere else in the facility. Continued on 9099-C

On the allegation: Staff tells resident to disrupt another resident’s sleep. A visitor to the facility stated they witnessed facility staff members asking Resident #1 (R1) to wake up Resident #2 (R2) for lunch.

On 04/17/2024, LPA received documentation for record review regarding the meal/food service schedule for the facility. This schedule is documented to have lunch for the facility residents in the afternoon approximately between 12pm-3pm. All facility staff members and residents interviewed by the LPA indicated that lunch is served in the afternoon and that if a resident does not know that lunch has been served, staff or other residents will let them know as a courtesy. No staff or resident interviewed by LPA indicated that any resident would be intentionally disrupted if they had requested or required privacy such as sleeping in their room. No resident interviewed by LPA stated that they had ever been forced to go wake up another resident for any reason, and no staff member interviewed by LPA stated that they had ever required or forced a resident to wake up another resident.

Based on the information obtained, there was insufficient evidence that staff do not maintain a comfortable room temperature for resident(s). Therefore, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted. Copy of this report provided to the facility.