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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426214056
Report Date: 03/29/2024
Date Signed: 03/29/2024 12:57:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/24/2024 and conducted by Evaluator Francisca Velazquez
COMPLAINT CONTROL NUMBER: 17-CC-20240124092845
FACILITY NAME:CENTRAL COAST CHILDREN'S CENTERFACILITY NUMBER:
426214056
ADMINISTRATOR:VANNI RATTANATRAYFACILITY TYPE:
850
ADDRESS:1530 CYPRESS WAY # ATELEPHONE:
(805) 739-3666
CITY:SANTA MARIASTATE: CAZIP CODE:
93454
CAPACITY:36CENSUS: 20DATE:
03/29/2024
UNANNOUNCEDTIME BEGAN:
11:14 AM
MET WITH:Vanni RattanatrayTIME COMPLETED:
01:10 PM
ALLEGATION(S):
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1.) Staff do not take appropriate steps to prevent the spread of communicable diseases.
2.) Staff accept children with signs of illness into care.
INVESTIGATION FINDINGS:
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On 3/29/24, Licensing Program Analyst (LPA) Francisca Velazquez conducted an unannounced inspection of the Child Care Center (CCC) to deliver the findings with respect to the allegations noted above. LPA met with Vanni Rattanatray, Director of the CCC and explained the nature and purpose of the inspection. LPA notes 20 children are present at the time of the inspection being cared by 5 staff.

The investigation included three (3) unannounced site inspections, LPA’s observation, document reviews and interviews with the Director, teaching staff, as well as the parents of children in care.

LPA was unable to corroborate the first allegation of Staff do not take appropriate steps to prevent the spread of communicable diseases. Interviews with Director and teaching staff revealed the center did everything possible to prevent the spread of COVID-19. Interviews revealed there was a pre-screening process and everyone who tested positive or had active symptoms were immediatley excluded from the center.
CONT 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240124092845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: CENTRAL COAST CHILDREN'S CENTER
FACILITY NUMBER: 426214056
VISIT DATE: 03/29/2024
NARRATIVE
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 Interviews and LPAs observation revealed the center continuously disinfected the center and continues to follow these preventative procedures. Additionally, parent interviews confirmed the center was conducting pre-screening checks and the center was excluding anyone who was positive or had active symptoms. All parents reported their children had to test negative prior to returning to the CCC.

LPA was unable to corroborate the second allegation of Staff accept children with signs of illness into care. Interview with Director and teaching staff revealed no children with active symptoms were allowed to stay at the CCC. Teaching staff reported that if children developed symptoms during the day, this information was reported to the Director/Administration right away and parent would be called immediately to pick up their child. Additionally, parent interviews revealed that if their children tested positive or had active symptoms, children were asked to stay home until all symptoms cleared or a negative COVID-19 test was provided. Parent reported witnessing the center was clean and the teaching staff were constantly disinfecting and cleaning to prevent the spread of COVID-19. Lastly, parent reported being satisfied with how the CCC handled the COVID-19 outbreak. Parents reported that the center did everything possible to prevent the spread of COVID-19.

Interviews, document reviews as well as LPAs' observations did not corroborate the allegations noted above.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A Notice of Site Visit (LIC 9213) and Appeal Rights (LIC 9058) were provided to Director, Vanni Rattanatray. The Notice of Site Visit must remain posted for 30 days or a civil penalty of $100.00 may appeal.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Francisca Velazquez
LICENSING EVALUATOR SIGNATURE:

DATE: 03/29/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/29/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2