426214057-12-8-2023-17-CC-MMUR-CYFND2-20231212092137

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 426214057
Report Date: 12/08/2023
Date Signed: 12/08/2023 04:57:28 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2023 and conducted by Evaluator Gigi Reyes

COMPLAINT CONTROL NUMBER: 17-CC-20230912083507

FACILITY NAME:	CENTRAL COAST CHILDREN'S CENTER		FACILITY NUMBER:	426214057
ADMINISTRATOR:	VANNI RATTANATRAY		FACILITY TYPE:	830
ADDRESS:	1530 CYPRESS WAY # A		TELEPHONE:	(805) 739-3666
CITY:	SANTA MARIA	STATE: CA	ZIP CODE:	93454
CAPACITY:	16	CENSUS: 4	DATE:	12/08/2023
		UNANNOUNCED	TIME BEGAN:	04:00 PM
MET WITH:	Vanni Rattanatray		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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Due to lack of supervision an infant consumed large leaves and was choking on it
Staff did not seek any medical attention for daycare child in a timely manner
Staff did not provide a safe and comfortable environment for daycare child

INVESTIGATION FINDINGS:

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On 12/8/23, at 4:00 PM, Licensing Program Analyst, (LPA) Gigi Reyes conducted an unannounced inspection to deliver findings related to complaint allegations the Department received on 9/12/2023. LPA met with the Director Vanni Rattanatray and explained the purpose of the inspection. There were 3 Staff members and 4 toddlers present. The investigation included observation, file review, interviews with the complainant, interview Child Care Center (CCC) Staff member and parents of currently and previously enrolled infants.

Lack of Supervision Resulting in Choking Incident: The complaint stated that due to a lack of supervision, child (C1) consumed 2 large leaves resulting in a choking incident. As reported, C1 had choked when given puree and water at home around 5:45 PM. C1 was brought to the emergency room (ER), and it was reported that leaves allegedly came out during a finger sweep even before admission in the ER. The parent and a Triage nurse, noted this observation. No medical records were available, allegedly as per the doctor's advice. The allegation remains unsubstantiated due to a lack of concrete evidence supporting claims of inadequate supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 17-CC-20230912083507

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: CENTRAL COAST CHILDREN'S CENTER	FACILITY NUMBER: 426214057
	VISIT DATE: 12/08/2023

NARRATIVE

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Delayed Medical Attention: The complainant alleged that staff did not seek timely medical attention for C1. Based on the CCC schedule, children were outdoors around 9:30 AM, assumed to be when the incident occurred. However, parents and CCC staff did not corroborate this claim.

Unsafe Environment Leading to Choking: The director stated that C1 occasionally gags during feeding, a normal occurrence. If staff observe any issues, they promptly address them. No staff witnessed the alleged incident with the leaves.

Parents expressed overall satisfaction with the care provided, stating that incidents are communicated through various channels depending on the urgency, telephone calls, in person, or via My Bright Day application platform. Parents are comfortable leaving their children at the center knowing that they are in a safe environment and well taken cared of. Parents emphasized that incidents involving infants are natural part of their growth and development.

Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did nor did not occur, therefore the allegations are Unsubstantiated.

Exit interview was conducted and report was reviewed with Director, Vanni Rattanatray.
Notice of site visit was issued and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:	DATE: 12/08/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2023

LIC9099 (FAS) - (06/04)

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