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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215110
Report Date: 06/11/2025
Date Signed: 06/12/2025 08:55:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2025 and conducted by Evaluator Gigi Reyes
COMPLAINT CONTROL NUMBER: 17-CC-20250429150559
FACILITY NAME:BETTERAVIA CHILDRENS CENTERFACILITY NUMBER:
426215110
ADMINISTRATOR:STACI RICHFACILITY TYPE:
830
ADDRESS:2125 CENTERPOINTE PARKWAYTELEPHONE:
(805) 349-0369
CITY:SANTA MARIASTATE: CAZIP CODE:
93455
CAPACITY:15CENSUS: 3DATE:
06/11/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Staci RichTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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Licensee did not ensure that a feeding plan was established for infant in care.
INVESTIGATION FINDINGS:
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On 6/11/2025 at 2:30 PM, Licensing Program Analyst, (LPA) Gigi Reyes conducted an unannounced inspection of the above Chld Care Center (CCC) to deliver the finding of the abovementioned complaint allegation. LPA met with Director, Staci Rich and discussed the nature and purpose of the inspection. LPA observed 3 infants under the care of 1 staff member and the Director.

The investigation included file and record review, interview with the CCC staff, interview with parents of both currenly and previously enrolled infants, LPA observation at the child care facility.

Regarding the allegation that Licensee did not ensure that a feeding plan was established for infant in care, LPA Reyes reviewed the files of all infants curently enrolled, The "Infant Needs and Services Plan" was completed and is updated quarterly or as needed based on the infant's developmental progress.


Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250429150559
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: BETTERAVIA CHILDRENS CENTER
FACILITY NUMBER: 426215110
VISIT DATE: 06/11/2025
NARRATIVE
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LPA Reyes interviewed parents of current and former infants who confirmed that they completed the said form. No parents corroborated with the allegation.

The CCC director explained that staff members prioritize bottle feeding for safety and based on the infant's developmental stage. Solid food is introduced when infants are ready and in consultation with the parents who consults their respective pediatrician.

LPA was notified that Infant # 1 had transitioned to feeding solid food.

Based on interviews, observations and documentation reviewed, the allegation that the CCC failed to establish a feeding plan for an infant has no concrete evidence.

Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is Unsubstantiated.
SUPERVISORS NAME: Maria Mueller
LICENSING EVALUATOR NAME: Gigi Reyes
LICENSING EVALUATOR SIGNATURE:

DATE: 06/11/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/11/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2