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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426215903
Report Date: 11/19/2024
Date Signed: 11/19/2024 02:03:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2024 and conducted by Evaluator Susana Martinez
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20240919120334
FACILITY NAME:COASTAL FAMILY PRESCHOOLFACILITY NUMBER:
426215903
ADMINISTRATOR:BRITTNEY GRIMSHAWFACILITY TYPE:
850
ADDRESS:5026 FOOTHILL RDTELEPHONE:
(805) 684-3353
CITY:CARPINTERIASTATE: CAZIP CODE:
93013
CAPACITY:45CENSUS: 15DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
01:12 PM
MET WITH:Maggie McCortTIME COMPLETED:
02:18 PM
ALLEGATION(S):
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Facility staff not providing a clean environment for day-care children.
INVESTIGATION FINDINGS:
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On November 19, 2024 at 1:30 PM Licensing Program Analyst (LPA) Susana Martinez conducted an unannounced inspection to deliver the findings of the above mentioned allegation. LPA met with Lead teacher Maggie McCort and advised her of the purpose for the inspection. At the time of inspection there were 15 children and 3 staff.

The Department received a complaint alleging facility staff is not providing a clean environment for day-care children. The complainant alleges that the floors have dirt and hair. The allegation also indicated the trash is piled up with soiled diapers “stacked” on top of each other causing flies to attract. The investigation included two unannounced inspections, LPA’s observations, interviews with staff and interviews of former and current parents of children in care. Interviews, record reviews and LPA’s observations did not corroborate the allegations noted above.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20240919120334
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: COASTAL FAMILY PRESCHOOL
FACILITY NUMBER: 426215903
VISIT DATE: 11/19/2024
NARRATIVE
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Investigations revealed that staff members take out the trash once the bins are full. Furthermore the center has a third party cleaning service which comes into the facility on a nightly basis to clean the surfaces. Parents who were interviewed did not complain about the facility’s cleanliness and deny observing overfilled trash bins. All parents interviewed are satisfied with the level of care and supervision their children receive.

Although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiencies were issued during this inspection.

Exit interview was conducted and report was reviewed with lead teacher Maggie McCort.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: Susana Martinez
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2