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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216401
Report Date: 08/13/2025
Date Signed: 08/14/2025 03:47:26 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250522151720
FACILITY NAME:ABONCE FAMILY CHILD CAREFACILITY NUMBER:
426216401
ADMINISTRATOR:MICAELA ABONCEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(805) 717-1592
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:14CENSUS: 6DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Micaela AbonceTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Licensee handled children in care in a rough manner
Licensee spoke inappropriately to children in care
INVESTIGATION FINDINGS:
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On 08/13/25, Licensing Program Analyst (LPA) German Negrete conducted an unannounced complaint inspection to deliver the findings of the above-mentioned complaint allegation. LPA met with Licensee Micaela Abonce. LPA conducted a tour of the home, inside and outside, with the Licensee. At the time of the inspection, LPA observed the Licensee and assiastantsproviding care and supervision to 6 children.

The investigation included reviewing documents and conducting interviews of licensee parents and children currently and previously enrroled children. LPA observations from unannounced inspections are also included in this investigation

Regardding allegation #1: Licensee handled children in care in a rough manner.
LPA interviewed parents. Parent interviews revealed that parents have not observed the Licensee handle children in a rough manner. Continued on LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 17-CC-20250522151720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABONCE FAMILY CHILD CARE
FACILITY NUMBER: 426216401
VISIT DATE: 08/13/2025
NARRATIVE
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One parent did state that they dis-enrolled/removed Child #1 (C1) and Child #2 (C2) from Abonce FCCH due to concerns of the Licensee mishandling C1 and C2. LPA also interviewed C1, who stated they observed the Licensee pull the hair of C2 because C2 did not have a seat belt fastened.

LPA received and reviewed documents, including one pertaining to an investigation/referral by Child Protective Services (CPS). In the document, a CPS representative observed scratches on Child #3’s (C3) cheek and scratches on C3’s stomach area. According to the document, the Social Services Worker (SSW) did not determine how the scratches occurred.

Regarding Allegation #2: Licensee spoke inappropriately to children in care. LPA interviewed parents. The interviews revealed that no parent has observed or heard the Licensee speak to children inappropriately. LPA interviewed Adult #1 (A1), who stated they observed the Licensee yell at children in care multiple times during the month of December 2024 (see LIC812). LPA also interviewed C1, who stated they observed the Licensee yell at children in care.

LPA interviewed Licensee and License stated she has not yelled at children but Licensee also stated, she does utilize a loud voice to communicate to children.

As mentioned, LPA received and reviewed documents, including one from a CPS investigation in which the Licensee confirmed she verbally threatened a child (see LIC812).

Based on documents collected and interviews conducted during the investigation, the preponderance of evidence standard has been met. Therefore, Allegation #1 and #2 are SUBSTANTIATED. California Code of Regulations, Title 22, is being cited on the attached LIC-9099D. This poses an immediate health and safety risk to children in care

Exit interview was conducted, and the report was read to the Licensee Micaela Abonce (in Spanish).

Appeal rights were provided to the Licensee.

Notice of Site Visit was provided and must remain posted in a prominent, publicly accessible area in the FCCH for 30 days.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 17-CC-20250522151720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117

FACILITY NAME: ABONCE FAMILY CHILD CARE
FACILITY NUMBER: 426216401
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/13/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/15/2025
Section Cited
CCR
102423(a)(4)
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Each child receiving services from a family child care home shall have certain rights... These rights include, To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature
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Licensee will review the aforementioned section. Licensee will write a letter stating she unnerstands the aforementioned citation/regulation or write a letter which part of the regualtion she needs clarification. Licensee will submit thisnletter via email:
german.negrete@dss.ca.gov.
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This regulations was not met as evidence by, witnsess interviews indicated, Licensee pulled the hair oc a child and aditional witnsses stated licensee acted
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Type B
08/20/2025
Section Cited
CCR
102423(a)(1)
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Each child receiving services from a family child care home shall have certain rights that shall not be waived ... These rights include, but are not limited to, the following: (1) To be treated with dignity in his/her personal relationship with staff and other persons.
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Licensee will watch a training video on the CDSS website regarding personal rights. Licensee will write a summary detailing what she learned from the video. The written summary will be submitted to the flollowing email: german.negrete@dss.ca.gov.
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This regulation was note met as evidence by.
Documents collected/reviewed revelaed Licensee spoke innapropriatey to child(C3) in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/22/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250522151720

FACILITY NAME:ABONCE FAMILY CHILD CAREFACILITY NUMBER:
426216401
ADMINISTRATOR:MICAELA ABONCEFACILITY TYPE:
810
ADDRESS:1013 NORTH Z STREETTELEPHONE:
(805) 717-1592
CITY:LOMPOCSTATE: CAZIP CODE:
93436
CAPACITY:14CENSUS: 6DATE:
08/13/2025
UNANNOUNCEDTIME BEGAN:
02:55 PM
MET WITH:Micaela AbonceTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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#3 Licensee denied food items to children in care
#4 Licensee denied restroom access to children in care
INVESTIGATION FINDINGS:
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On 08/13/25, Licensing Program Analyst (LPA) German Negrete conducted an unannounced complaint inspection to deliver the findings of the above-mentioned complaint allegation. LPA met with Licensee Micaela Abonce. LPA conducted a tour of the home, inside and outside, with the Licensee. At the time of the inspection, LPA observed the Licensee providing care and supervision to 6 children.

The investigation included reviewing documents and conducting interviews of licensee parents and children currently and previously enrroled children. LPA observations from unannounced inspections are also included in this investigation.

Regarding Allegation #3: Licensee denied food items to children in care. LPA interviewed parents. Parent interviews revealed that no parent has observed the Licensee deny food to children, and parents stated their child(ren) have not indicated, being denied food at the FCCH. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 17-CC-20250522151720
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: ABONCE FAMILY CHILD CARE
FACILITY NUMBER: 426216401
VISIT DATE: 08/13/2025
NARRATIVE
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LPA interviewed Licensee. Licensee stated she has never denied food to children in care.

Regarding Allegation #4: Licensee denied restroom access to children in care. LPA interviewed parents. Parent interviews revealed that no parent has observed the Licensee deny restroom access to children in care.

LPA interviewed children. The children interviews revealed, how every child stated the have not been denied bathroom services at the aforementioned home. Furthermore LPA interviewed Licensee. Licensee stated she has not denied bathroom services to children.

Today during LPA inspection, LPA observed Licensee actively assisting children with bathroom/potty training.

Although the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore Allegation#3 and #4 are Unsubstantiated.

Exit interview was conducted, and the report was read to the Licensee Micaela Abonce (in Spanish).

Appeal rights were provided to the Licensee.

Notice of Site Visit was provided and must remain posted in a prominent, publicly accessible area in the FCCH for 30 days.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 08/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/13/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5