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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 426216999
Report Date: 11/12/2025
Date Signed: 11/12/2025 03:51:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/27/2025 and conducted by Evaluator German Negrete
PUBLIC
COMPLAINT CONTROL NUMBER: 17-CC-20250827080842
FACILITY NAME:VALENCIA FCC AKA DENNYS FAMILY CHILD CAREFACILITY NUMBER:
426216999
ADMINISTRATOR:FACILITY TYPE:
810
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:8CENSUS: 5DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
01:39 PM
MET WITH:Dennys ValenciaTIME COMPLETED:
02:56 PM
ALLEGATION(S):
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1.Licensee pulled child's hair.
2. Licensee did not allow child's authorized representative to enter the facility.
INVESTIGATION FINDINGS:
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On 11/12/2025 , Licensing Program Analyst (LPA) German Negrete conducted an unannounced complaint inspection to deliver the findings for the above-mentioned allegations. LPA met with Licensee Dennys Valencia. A tour of the facility/home was conducted inside and outside. At the time of the inspection, LPA observed Licensee providing care and supervision to 5 children.

The investigation included a review of Licensee's and assistant's file. LPA also conducted interviews with parents, one child and licensee. The department also conducted multiple unannounced inspections and observations from those inspections are included in this investigation.

Regarding allegation#1 Licensee pulled child's hair. Parents interviews revealed, children who receive child care services from Licensee, have not informed parents or authorized representatives, that Licensee pulled their hair. Continued on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 17-CC-20250827080842
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SANTA BARBARA CC RO, 6500 HOLLISTER AVE., SUITE 200
GOLETA, CA 93117
FACILITY NAME: VALENCIA FCC AKA DENNYS FAMILY CHILD CARE
FACILITY NUMBER: 426216999
VISIT DATE: 11/12/2025
NARRATIVE
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Interviews conducted with Licensee revealed: how Licensee provides support to children when they display challenging behavior. License stated she has not pulled on a child's hair.

As mentioned the department conducted two unannounced visits . During unannounced visits, LPAs did not observe Licensee pull on a child’s hair or act in a aggressive manner towards the children.

LPA conducted one child(C1) interview. The child interview revealed, C1 enjoys being at this day care. C1 stated, how C1 partakes in fun activities at this FCCH. C1 stated no one at this FCCH has acted mean towards them.

Regarding allegation#2 Licensee did not allow child's authorized representative to enter the facility. LPA conducted parent interviews. The interviews revealed that parents have not experienced a situation where Licensee did not allowed them in the home. Also every parent interviewed stated they would recommend this FCCH.

LPA interviewed Licensee. The interview revealed how according to Licensee , parents who drop off and pick up their children at this FCCH always have access to the FCCH. Licensee added, no parent has ever complaint to her about not having access to the FCCH.

Although the allegations may or may have occurred or is valid, there is not a preponderance of evidence to prove the violation did or did not occur. Therefore, this allegation is UNSUBSTANTIATED.

An exit interview was conducted, and the Licensee Dennys Valencia was provided with a copy of this report, appeal rights.

Notice of site visit was provided and must remain posted in a prominent publicly accessible area of the FCCH.

SUPERVISORS NAME: Ana Tolentino
LICENSING EVALUATOR NAME: German Negrete
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
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