430700549-9-30-2024-07-CC-GKUN-D9LMNH-20240930094536

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 430700549
Report Date: 09/17/2024
Date Signed: 09/30/2024 09:28:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/10/2024 and conducted by Evaluator Anna Morales

PUBLIC

COMPLAINT CONTROL NUMBER: 07-CC-20240610133425

FACILITY NAME:	SAN JOSE DAY NURSERY		FACILITY NUMBER:	430700549
ADMINISTRATOR:	ELENA JOLLY		FACILITY TYPE:	850
ADDRESS:	33 NORTH 8TH STREET		TELEPHONE:	(408) 288-9667
CITY:	SAN JOSE	STATE: CA	ZIP CODE:	95112
CAPACITY:	88	CENSUS: 51	DATE:	09/17/2024
		UNANNOUNCED	TIME BEGAN:	11:40 AM
MET WITH:	Rhysie Montano		TIME COMPLETED:	02:45 PM

ALLEGATION(S):

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1. Staff did not communicate with day care child's responsible party.
2. Staff did not provide responsible party with day care child's records.

INVESTIGATION FINDINGS:

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Licensing Program Anayst (LPA) Anna Morales conducted an unannounced subsequent complaint investigation today and met with Director of Operations,Rhysie Montano, to deliver investigation findings.

On 6/19/24, LPA's Anna Morales and Andrea Cortez interviewed Executive Director (ED) Angela Gomez and obtained supporting documentation. LPA's reviewed Child (C1)'s file and observed forms such as the Admission agreement signed on 2/7/21, and Acknowledgement of Receipt of Licensing Reports (LIC9224) signed on 7/20/23 by Parent (P2).

Reporting party (RP) stated when RP requests records regarding own child (C1), staff withholds or does not provide it to RP. RP also alleges that staff does not include RP in communications discussing C1’s care.

Continue on LIC9099C-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 07-CC-20240610133425

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: SAN JOSE DAY NURSERY	FACILITY NUMBER: 430700549
	VISIT DATE: 09/17/2024

NARRATIVE

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Interviews were conducted and records were reviewed. Executive Director stated she is not aware of any meeting where RP was not included, except for communications done at drop off or pick up. Executive Director is not aware of required licensing records that were not shared with RP. She stated that she does not recall if P1 requested documents, such as a Parent Handbook.
C1’s authorized representatives (P1-P2) were interviewed. P1 stated staff did not provide a copy of the parent handbook and meeting notes that P1 requested. P2 stated staff are good at communicating to P2.

ED stated that on approximately on July 1, 2023, the facility obtained the Procare childcare application which allows parents and teachers/staff to communicate, and share photos and videos. She stated that both parents (P1 and P2) names are addressed on the Procare application. She stated that if the staff had to inform C1's parents they would have notified them through the Procare application or upon pick up. She stated that she had communication with C1's Parent (P2) during drop offs or at pick ups, nor did she have any "secret" or scheduled meetings.

On 12/1/23, LPA Morales conducted an interview with P2( Parent) for a previous complaint(#07-CC-20231108120516). P2 stated that communication was conducted from Staff during drop offs or at pick up, and meetings were never scheduled or conducted.

LPA reviewed email exchange between ED and C1's authorized representatives (P1 and P2).

Based on observations and interviews completed for this complaint investigation, it is concluded that although the allegations noted on this complaint may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. The allegations are thus UNSUBSTANTIATED.

Exit interview was conducted with Rhysie Montano.
NOTICE OF SITE VISIT WAS ISSUED AND DIRECTOR WAS INFORMED TO POST THE NOTICE IN A VISIBLE LOCATION OF THE DAY CARE FOR A PERIOD OF 30

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:	DATE: 09/17/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/17/2024

LIC9099 (FAS) - (06/04)

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