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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430700960
Report Date: 07/02/2025
Date Signed: 07/30/2025 02:58:16 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Marilou Monico
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250519122442
FACILITY NAME:ACTION DAY NURSERY ON MOORPARKFACILITY NUMBER:
430700960
ADMINISTRATOR:STRANGE, BRITTANYFACILITY TYPE:
850
ADDRESS:3030 MOORPARK AVENUETELEPHONE:
(408) 247-6972
CITY:SAN JOSESTATE: CAZIP CODE:
95128
CAPACITY:233CENSUS: 101DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
01:17 PM
MET WITH:Brittany Strange & Cassia AzevedoTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Facility staff did not prevent children from engaging in inappropriate behaviors towards other children
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs), Marilou Monico and Albert Mendoza, met with Site Director, Brittany Strange, and Assistant Director, Cassia Azevedo, for an unannounced follow up complaint investigation. LPAs interviewed staff and children.

During the course of the investigation, LPAs conducted observations, interviewed staff, parents and children, reviewed records, and obtained copies of documents. Based on interviews and evidence gathered, a child (C1) was observed hurting other children on 05/16/25, however none of the staff witnessed how C1 sustained injuries. Staff (S2) indicated that they only observed the injuries on C1 when the parent pointed it out. S2 acknowledged that there were injuries, however staff only reporting that C1 hurt other children. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or not occur, therefore the allegation is UNSUBSTANTIATED.

A Notice of Site Visit was issued and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2025 and conducted by Evaluator Marilou Monico
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250519122442

FACILITY NAME:ACTION DAY NURSERY ON MOORPARKFACILITY NUMBER:
430700960
ADMINISTRATOR:STRANGE, BRITTANYFACILITY TYPE:
850
ADDRESS:3030 MOORPARK AVENUETELEPHONE:
(408) 247-6972
CITY:SAN JOSESTATE: CAZIP CODE:
95128
CAPACITY:233CENSUS: 101DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
01:17 PM
MET WITH:Brittany StrangeTIME COMPLETED:
04:00 PM
ALLEGATION(S):
1
2
3
4
5
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8
9
Facility staff did not properly report incidents
INVESTIGATION FINDINGS:
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5
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Licensing Program Analysts (LPAs), Marilou Monico and Albert Mendoza, met with Site Director, Brittany Strange, and Assistant Director, Cassia Azevedo, for an unannounced follow up complaint investigation. LPAs interviewed staff and children.

During the course of the investigation, LPAs interviewed staff, parents and children, reviewed records, and obtained photos and copies of documents. Based on interviews and available evidence, on 05/16/25, a staff (S1) witnessed a child (C1) throwing a toy and almost breaking the toy and hitting other kids. S1 took the toy away which resulted in C1 hitting a child and scratching two kids. S1 did not observe scratches or marks on C1 after the incident. Another staff (S2) brought the child to the office and notified C1's parent regarding the incident and asked to pick up C1. S2 did not notice any marks on C1. When C1’s parent arrived at the center about an hour later, the parent noticed scratch on C1’s nose, behind ear, on the cheek and wrist. S2 indicated that they only noticed the scratch on the child's nose and back area of neck after it was brought out by the parent.
Continuation on next page:
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 07-CC-20250519122442
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: ACTION DAY NURSERY ON MOORPARK
FACILITY NUMBER: 430700960
VISIT DATE: 07/02/2025
NARRATIVE
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Based on interviews with staff, C1's parents or authorized individual to pick up the child were provided a copy of incident report for each occurrence at pick up.

The department concluded that although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Marilou Monico
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3