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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430708817
Report Date: 04/06/2026
Date Signed: 04/06/2026 04:38:25 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/27/2026 and conducted by Evaluator Chihhsien Chang
COMPLAINT CONTROL NUMBER: 26-AS-20260127093623
FACILITY NAME:TERRACES OF LOS GATOS, THEFACILITY NUMBER:
430708817
ADMINISTRATOR:PETER MORRISFACILITY TYPE:
741
ADDRESS:800 BLOSSOM HILL ROADTELEPHONE:
(408) 356-1006
CITY:LOS GATOSSTATE: CAZIP CODE:
95032
CAPACITY:458CENSUS: 273DATE:
04/06/2026
UNANNOUNCEDTIME BEGAN:
01:12 PM
MET WITH:Alexandra MatjunasTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Facility staff are overcharging residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Steve Chang conducted an unannounced investigation visit to deliver the investigation finding and met Wellness Director Alexandra Matjunas (WD).

On 01/27/2026, the Department received a complaint with the allegation that facility staff are overcharging residents.

On 02/04/2026, the Department conduct an initial investigation visit.

On 02/25/2026, the complaint was referred to Continuing Care Contracts Bureau to investigate.

On 03/05/2026, Continuing Care Contracts Bureau Financial Analyst started to interview witness and facility staff.
Continue on LIC9099-C. Page 1 of 2.
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Chihhsien Chang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 26-AS-20260127093623
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CENTRAL COAST CR/RES, 2580 N. FIRST STREET, STE. 350
SAN JOSE, CA 95131
FACILITY NAME: TERRACES OF LOS GATOS, THE
FACILITY NUMBER: 430708817
VISIT DATE: 04/06/2026
NARRATIVE
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On February 25, 2026, the Continuing Care Contracts Bureau received a complaint alleging that Terraces of Los Gatos is overcharging residents. It was further alleged that the community participates in the Below Market Price (BMP) Housing Program established by the Town of Los Gatos through Ordinance 2313, adopting Chapter 29 of the Town Code, and that the provider denied participation in the program.

The Department conducted interviews with both the Witness and the Executive Director. Based on the information obtained, the Department determined that the allegation does not constitute a violation of laws or regulations within the Department’s jurisdiction. Rent control provisions and local BMP housing requirements do not apply to Continuing Care Retirement Communities (CCRCs), and rental agreements are not considered continuing care contracts subject to Continuing Care Contracts Bureau (CCCB) oversight.

Accordingly, the Department has determined that the allegation is unfounded meaning that the allegation is false, could not have happened and/or is without a reasonable basis.


No citations noted at today’s compliant investigation visit. Exit interview conducted with WD. This report was provided to review and for signature. A copy of this report was provided to WD.

Page 2 of 2.
SUPERVISORS NAME: Romeo Manzano
LICENSING EVALUATOR NAME: Chihhsien Chang
LICENSING EVALUATOR SIGNATURE:

DATE: 04/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2