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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 430709778
Report Date: 08/23/2023
Date Signed: 08/23/2023 10:23:40 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2023 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20230822141942
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
430709778
ADMINISTRATOR:TANIA TREJOFACILITY TYPE:
830
ADDRESS:860 N. HILLVIEW DRIVETELEPHONE:
(408) 263-0444
CITY:MILPITASSTATE: CAZIP CODE:
95035
CAPACITY:47CENSUS: 30DATE:
08/23/2023
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Director Tania TrejoTIME COMPLETED:
10:40 AM
ALLEGATION(S):
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Staff did not isolate ill child in care.
INVESTIGATION FINDINGS:
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On 08/23/23 at 8am, Licensing Program Analyst (LPA) M. Estoesta conducted a complaint investigation. LPA met with Director Tania Trejo and advised the nature of the visit. Present on this visit were 30 infant children and 10 staff. The finding of the complaint investigation was delivered on this visit.

LPA obtained copies of facility's LIC 9040, LIC 500. At 8:45 am, LPA conducted Staff Interview.

The LPA has investigated alleging that a Staff did not isolate a child that showed symptoms of Hand, Foot and Mouth Disease (HFMD). During the investigation the LPA conducted a physical plant inspection, interviews with facility staff and record review. Based on the Staff Interview that on 08/22/23, S2 noticed blisters on C1's hands and foot. S2 notified S1 at 11am on C1's HFMD symptoms. S1 notified C1's parent. S1 advised that C1 can stay in the classroom until C1's parent arrived and pick up C1. P1 picked up C1 an hour after.



Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 52-CC-20230822141942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 430709778
VISIT DATE: 08/23/2023
NARRATIVE
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The Licensee was in violation of Section 101226 Health Related Services (a)(1) In the case of an illness severe enough to require isolation of the child, the center shall follow the procedures specified in Section 101226.2.

Based on LPA Estoesta's interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation is to be SUBSTANTIATED.

LPA Estoesta informed the Director and that this report dated 08/23/2023 included a Type A Citation which shall be posted for 30 consecutive days as there is an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA Estoesta informed the Director to provide a copy of this licensing report dated 08/23/2023 that document of any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Exit interview conducted and report was reviewed with the Director Tania Trejo.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20230822141942
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 430709778
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/23/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/06/2023
Section Cited
CCR
101226(a)(1)
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101226 Health-Related Services (a)(1) In the case of an illness severe enough to require isolation of the child, the center shall follow the procedures specified in Section 101226.2....
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The Director will update and develop the Facility's Health-Related Services plan including Isolation for Ilness and will conduct a Staff Meeting focusing on the updated Facility's Health-Related Services plan. The Director will submit a proof of above requirment to the Regional Office.
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On 08/22/23, C1 had HFMD symptoms and was not isolated by a staff which is a immediate risk to the health, safety and personal rights of chidren in care.

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LPA provided the Director on the The County of Santa Clara Public Health Department provides exposure notices for schools and child care centers for certain communicable diseases information, https://publichealthproviders.sccgov.org/schools/exposure-notices-schools-and-child-care
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3