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13 | On 05/29/2024 at 9:13am, Licensing Program Analyst (LPA), Farida Raja, conducted an unannounced complaint visit to continue investigations and deliver findings for the above allegation. LPA met with Director, Jamie Newton and explained the purpose of today's visit.
During today's inspection, LPA toured the facility and observed ratios. During the course of this investigation, LPA conducted observations, interviewed director, staff and parents and reviewed relevant records. Based on staff interviews, staff stated that children showing challenging behavior are redirected or removed from the area until they calm down. Staff monitor child to make sure other children are safe. If repeated challenging behavior is observed, parents are informed, and a Corrective Action Plan is developed for the child and parents are provided resources.
Based on parent interviews, parents stated that they have observed challenging behavior and observed staff be gentle and warm but firm.
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