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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400057
Report Date: 01/28/2026
Date Signed: 01/28/2026 09:55:55 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/18/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20251218114604
FACILITY NAME:PONDEROSA DISTRICT PRESCHOOLFACILITY NUMBER:
434400057
ADMINISTRATOR:MEHA RATNANIFACILITY TYPE:
850
ADDRESS:804 PONDEROSA AVENUETELEPHONE:
(408) 423-4017
CITY:SUNNYVALESTATE: CAZIP CODE:
94086
CAPACITY:46CENSUS: 17DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:MEHA RATNANITIME COMPLETED:
10:15 AM
ALLEGATION(S):
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Staff pushed a child in care.
INVESTIGATION FINDINGS:
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On 1/28/2026, Licensing Program Analyst (LPA) Liridon Fici- Doni conducted an unannounced complaint investigation and met with MEHA RATNANI, Director and informed her of the reason for visit. LPA observed 17 children in care.

During the course of the investigation, LPA interviewed Reporting Party (RP), staff, children, and obtained copies of documentations.

It was alleged that staff pushed a child in care after using the bathroom because C1 did not want to wash his hands. Based on interviews conducted, staff stated that C1 became upset because C1 was being guided by Staff 2 (S2) to use the sink to wash C1’s hands after using the bathroom, but C1 refused and wanted to go directly to the table to eat his snack...

Page 1 of 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20251218114604
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: PONDEROSA DISTRICT PRESCHOOL
FACILITY NUMBER: 434400057
VISIT DATE: 01/28/2026
NARRATIVE
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When interviewed, children stated to LPA that they are not scared of their teachers and that staff are not mean to the children. Children also reported that they like their teachers. Director stated she investigated the incident on 12/6/2025, spoke with the staff present in the classroom, and conducted the investigation on the same day.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN AND MUST REMAIN POSTED FOR 30 DAYS.

Exit interview conducted and report was reviewed with Director, MEHA RATNANI along with appeal rights provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
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