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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400281
Report Date: 05/07/2025
Date Signed: 06/12/2025 01:23:59 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2025 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250312154629
FACILITY NAME:CATALYST KIDS - EL TOROFACILITY NUMBER:
434400281
ADMINISTRATOR:JULIZA PONCEFACILITY TYPE:
850
ADDRESS:455 EAST MAIN STREETTELEPHONE:
(408) 778-1402
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:32CENSUS: 13DATE:
05/07/2025
UNANNOUNCEDTIME BEGAN:
09:09 AM
MET WITH:JULIZA PONCETIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Day-care child sustained an unexplained injury while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Liridon Fici-Doni conducted an unannounced complaint investigation to delivery report findings on the above allegation. LPA was greeted by Director- JULIZA PONCE and explained the purpose of the visit. During visit, there were 13 children, and three (3) staff present.

During the course of the investigation, LPA conducted interviews with staff, parents, Reporting Party (RP), and obtained documents.

It was alleged that, day-care child (C1) sustained an unexplained injury while in care on 3/11/2025. Based on records reviewed, and interviews conducted, C1 was in care on 3/11/2025.


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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250312154629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: CATALYST KIDS - EL TORO
FACILITY NUMBER: 434400281
VISIT DATE: 05/07/2025
NARRATIVE
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Investigation revealed that C1 attends this program from 8:00AM to 11:00AM, and attends another program (PG) after. C1 is transported to PG by Morgan Hill Unified School District (MHUSD) bus. C1's parent picks up C1 at PG. Based on interviews conducted with PG staff, three (3) out of 4 staff interviewed stated they do not recall seeing any bruises on C1 face. One (1) out of 4 staff stated they did not observe any bruising on C1's face.

Two (2) out of 2 staff interviewed stated they did not observe any bruises on C1 and denied any incident that happened, resulting in a bruise on 3/11/2025; C1's parent (P1) informed staff about the bruise on C1's face on 3/6/2025. Staff interviewed stated there were no incidents that occurred on 3/6/2025 at this center. LPA reviewed incident reports, and photos taken on 3/6/2025 and 3/7/2025.

Five (5) out of 5 parents interviewed stated their child is supervised by staff and there are no concerns with supervision; Parents have also mentioned staff inform parents about injuries on their children.

Based on interviews, record reviews, and evidence gathered during the course of the investigation, it is concluded that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore this allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days.

Exit interview conducted with Director, and this report reviewed and provided along with appeal rights.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2025
LIC9099 (FAS) - (06/04)
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