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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400297
Report Date: 08/28/2025
Date Signed: 08/28/2025 10:15:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/23/2025 and conducted by Evaluator Jialing Zhu
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20250723151516
FACILITY NAME:CHILDREN'S PRE-SCHOOL CENTER, THEFACILITY NUMBER:
434400297
ADMINISTRATOR:GRAVES, MARILYNFACILITY TYPE:
830
ADDRESS:4000 MIDDLEFIELD ROAD T-1TELEPHONE:
(650) 493-5770
CITY:PALO ALTOSTATE: CAZIP CODE:
94303
CAPACITY:45CENSUS: 21DATE:
08/28/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Mayra HowardTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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One (1) allegation of Physical Plant: Staff do not keep the facility free of pests.
INVESTIGATION FINDINGS:
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On 08/28/2025 at 8:15am, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Mayra Howard. LPA advised director of the nature of the inspection is to close investigation on a complaint against the facility regarding Physical Plant. Present during the inspection were six (6) fingerprint-cleared staff and 21 infants.
Throughout the course of the inspection, LPA conducted interviews with Director and staff. LPA also toured the facility inside and outside for a health and safety inspection during each in-person visit. From statements obtained from interviews, LPA verified there are presence of pests at the facility for a period of time (varied, but may be as early as beginning of 2025). However, LPA has also obtained proof from Director that measures to keep facility free of pest has been increased since July 2025. Based on LPA’s observations, interviews, and record reviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations 101238(a)(1) is being cited on the attached LIC 9099D.
Report was reviewed, exit interview was conducted, and Appeal Rights were provided with Director Mayra Howard. A Notice of Site Visit was given and must remain posted for 30 days.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 52-CC-20250723151516
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CHILDREN'S PRE-SCHOOL CENTER, THE
FACILITY NUMBER: 434400297
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/26/2025
Section Cited
CCR
101238(a)(1)
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CCR 101238(a)(1) Buildings and Grounds: The licensee shall take measures to keep the center free of flies, other insects, and rodents.
This requirement is not met as evidenced by:
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LPA has obtained the most recent service report from 08/11/2025. Per Director, pest control is reguarly scheduled for inspections once a month. However, since July 2025, facility has requested at least two additional service calls. Director has also reached out to a second pest control company.
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Based on observation and interview, the licensee did not comply with the section cited above as there were presence of pests in the facility but measures have been increased in the past month, which poses a potential health, safety, and/or personal rights risk to persons in care.
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LPA determined the information obtained is sufficient to clear the deficiency. Moving forward, Director will ensure continued increased measures will be taken with the goal of keeping the facility free of pest.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 08/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2