434400297-3-11-2026-52-CC-CCHS-DSR34E-20260401175501

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 434400297
Report Date: 03/11/2026
Date Signed: 03/11/2026 05:04:50 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH CC RO, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/12/2026 and conducted by Evaluator Jialing Zhu

PUBLIC

COMPLAINT CONTROL NUMBER: 52-CC-20260212161134

FACILITY NAME:	CHILDREN'S PRE-SCHOOL CENTER, THE		FACILITY NUMBER:	434400297
ADMINISTRATOR:	HOWARD, MAYRA		FACILITY TYPE:	830
ADDRESS:	4000 MIDDLEFIELD ROAD T-1		TELEPHONE:	(650) 493-5770
CITY:	PALO ALTO	STATE: CA	ZIP CODE:	94303
CAPACITY:	45	CENSUS: 15	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	11:30 AM
MET WITH:	Mayra Howard		TIME COMPLETED:	05:20 PM

ALLEGATION(S):

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9

One (1) Physical Plant allegation:
1. Staff do not ensure the facility is free of rodents

INVESTIGATION FINDINGS:

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9
10
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13

On 03/11/2026 at 11:30am, Licensing Program Analyst (LPA) Jialing “Julianne” Zhu conducted an UNANNOUNCED COMPLAINT SITE INSPECTION. LPA met with Director Mayra Howard. LPA advised director the nature of the inspection is to follow up on a complaint that was filed against the facility and to deliver the findings. Present during the inspection were 9 fingerprint-cleared staff and 15 infants.
Throughout the course of the inspection, LPA requested and obtained a copy of the Facility Roster and the current Personnel Report. LPA toured the facility inside and outside. LPA interviewed the administrative team: Director, Assistant Director, and Program Coordinator. LPA also interviewed staff and a random sampling of parents. LPA obtained the most recent service reports from the pest control company from January and February 2026. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.
A Notice of Site Visit was given and must remain posted for 30 days. Exit interview was conducted, report was reviewed, and Appeal Rights were provided to Director Mayra Howard.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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