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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400313
Report Date: 01/16/2025
Date Signed: 01/16/2025 11:37:09 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Melvin S Matos
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20241022094308
FACILITY NAME:BRIGHT HORIZONS-SAN JOSEFACILITY NUMBER:
434400313
ADMINISTRATOR:REBECCA ADAMSFACILITY TYPE:
850
ADDRESS:6120 LISKA LANETELEPHONE:
(408) 225-3276
CITY:SAN JOSESTATE: CAZIP CODE:
95119
CAPACITY:84CENSUS: 40DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Claire Brady & Emma "Cintz" NieTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Facility has insects and rodents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mel Matos met with Claire Brady, director, and Emma "Cintz" Nai, assistant director, for an unannounced follow up complaint investigation. Purpose of today's investigation: deliver investigation findings.
Based on interviews, observations, and evidence gathered during the investigation process, the Department concludes that the Facility has had issues with cockroaches and mice within the Facility. The Facility has contracted with a pest control service since October 2024 to mitigate the issue. The allegation noted above is thus found to be SUBSTANTIATED, meaning the allegation is valid because the preponderance of the evidence standard has been met.

One "Type B" deficiency is being cited on the attached LIC 9099-D as a result of the Substantiated complaint investigation.

Exit interview conducted and report was reviewed with Claire Brady, director, and Emma "Cintz" Nai, assistant director. Appeal rights were also provided to Claire Brady, director, and Emma "Cintz" Nai, assistant director prior to conclusion of today's investigation.

Notice of site visit was issued and posted by Director prior to the conclusion of today's investigation. LPA reminded Claire Brady, director, and Emma "Cintz" Nai, assistant director, that the notice of site visit must remain posted for 30 days
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Melvin S Matos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 07-CC-20241022094308
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131

FACILITY NAME: BRIGHT HORIZONS-SAN JOSE
FACILITY NUMBER: 434400313
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/21/2025
Section Cited
CCR
101238(a)(1)
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Building and Grounds: The child care center shall be clean, safe, sanitary and in good repair at all times to ensure the safety and well-being of children, employees and visitors.
The licensee shall take measures to keep the center free of flies, other insects, and rodents.
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Claire Brady, Director, agreed to submit a written Plan of Correction (POC) listing the procedures that the Facility has put in place to ensure that the Facility is free of insects and rodents.

Plan of Correction is due by Tuesday January 21, 2025.
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This requirement was not met as evidenced by: the Facility has had issues with cockroaches and mice within the Facility. The Facility has contracted with a pest control service since October 2024 to mitigate the issue. This presents a potential risk to the health, safety, or personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Melvin S Matos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/22/2024 and conducted by Evaluator Melvin S Matos
COMPLAINT CONTROL NUMBER: 07-CC-20241022094308

FACILITY NAME:BRIGHT HORIZONS-SAN JOSEFACILITY NUMBER:
434400313
ADMINISTRATOR:REBECCA ADAMSFACILITY TYPE:
850
ADDRESS:6120 LISKA LANETELEPHONE:
(408) 225-3276
CITY:SAN JOSESTATE: CAZIP CODE:
95119
CAPACITY:84CENSUS: 40DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Claire Brady & Emma "Cintz" NieTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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9
Facility operating out of ratio
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mel Matos met with Claire Brady, director, and Emma "Cintz" Nai, assistant director, for an unannounced follow up complaint investigation. Purpose of today's investigation: Deliver investigation findings.

Based on interviews, observations, record reviews, and evidence gathered during the investigation process, it is concluded that although the allegation noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is thus UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with Claire Brady, director, and Emma "Cintz" Nai, assistant director. No deficiencies issued. A notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Belinda Devall
LICENSING EVALUATOR NAME: Melvin S Matos
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 3