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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434400381
Report Date: 01/07/2026
Date Signed: 01/07/2026 01:05:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20251110085010
FACILITY NAME:ELLEN THACHER CHILDREN'S CENTERFACILITY NUMBER:
434400381
ADMINISTRATOR:ATKINS, DAVIDFACILITY TYPE:
850
ADDRESS:505 EAST CHARLESTON ROADTELEPHONE:
(650) 494-1467
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:28CENSUS: 31DATE:
01/07/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:David AtkinsTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Lack Of Supervision - Staff did not provide adequate supervision to child in care
INVESTIGATION FINDINGS:
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On January 7th, 2026, at approximately 9:50am, Licensing Program Analyst (LPA) April Wright met with Site Supervisor David Atkins for an unannounced follow up complaint inspection. The purpose of the inspection is provide the complaint investigation findings. Present during the inspection were thirty-one (31) children (9 toddlers/22 preschool age) and 6 fingerprint cleared staff personnel. A health and safety inspection was conducted by the LPA.
LPA interviewed staff personnel and a random sample of parents during the course of the investigation to inquire about supervision provided at the center. LPA reviewed all documentation that was obtained including emails, Unusual incident reports and other documentation that was received.
This agency has investigated this complaint alleging that Staff did not provide adequate supervision to a child in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence standard to prove the alleged violation did or did not occur, therefore the above allegation is found to be UNSUBSTANTIATED. Exit Interview conducted with Site Supervisor David Atkins, report read and reviewed, appeal rights given.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator April Wright
COMPLAINT CONTROL NUMBER: 52-CC-20251110085010

FACILITY NAME:ELLEN THACHER CHILDREN'S CENTERFACILITY NUMBER:
434400381
ADMINISTRATOR:ATKINS, DAVIDFACILITY TYPE:
850
ADDRESS:505 EAST CHARLESTON ROADTELEPHONE:
(650) 494-1467
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:28CENSUS: 31DATE:
01/07/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:TIME COMPLETED:
01:15 PM
ALLEGATION(S):
1
2
3
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5
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7
8
9
Reporting Requirements - Staff did not report child's incident to child's authorized representative
INVESTIGATION FINDINGS:
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On January 7th, 2026, at approximately 9:50am, Licensing Program Analyst (LPA) April Wright met with Site Supervisor David Atkins for an unannounced follow up complaint inspection. The purpose of the inspection is provide the complaint investigation findings. Present during the inspection were thirty-one (31) children (9 toddlers/22 preschool age) and 6 fingerprint cleared staff personnel. A health and safety inspection was conducted by the LPA.

LPA interviewed staff personnel and a random sample of parents during the course of the investigation to inquire about reporting requirements and how communications is provided to the parents and families daily and when an incident occurs. LPA reviewed all documentation that was obtained including emails, Unusual incident reports, photographs and other documentation that was received.

This agency has investigated this complaint alleging that Staff did not report child's incident to child's authorized representative. See LIC9099C for continuance.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 52-CC-20251110085010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: ELLEN THACHER CHILDREN'S CENTER
FACILITY NUMBER: 434400381
VISIT DATE: 01/07/2026
NARRATIVE
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Based on admission, interviews conducted and documentation that was received and reviewed by the LPA, the preponderance of evidence standard has been met, therefore, the allegation is SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101212(f), is being cited as a Type B Violation. See attached LIC 9099D for deficiency information and Plan of Correction (POC).

LPA provided a copy of the CCLD regulations for Reporting Requirements for Child Care Centers to the Site Supervisor for review and reference. LPA strongly recommended Site Supervisor review this regulation with staff personnel to prevent future occurrences.

This report must remain on file for three years. Exit Interview conducted with Site Supervisor David Atkins, report read and reviewed, appeal rights given.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 52-CC-20251110085010
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: ELLEN THACHER CHILDREN'S CENTER
FACILITY NUMBER: 434400381
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/07/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/15/2026
Section Cited
CCR
101212(f)
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101212 Reporting Requirements (f) The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative.

This requirement was not met as evidenced by:
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Site Supervisor will conduct staff meeting to review regulations and reporting requirements with staff. Site supervisor will provide proof of meeting to the LPA by the due date.
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Based on admission, interviews conducted and review or records/incident reports, staff did not provide a incident report to the child's parent/representative, which poses an potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: April Wright
LICENSING EVALUATOR SIGNATURE:

DATE: 01/07/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/07/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4