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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434408795
Report Date: 08/20/2024
Date Signed: 08/20/2024 12:41:24 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2024 and conducted by Evaluator Liridon Fici
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20240724110244
FACILITY NAME:KIDDIE ACADEMY OF MORGAN HILLFACILITY NUMBER:
434408795
ADMINISTRATOR:NAKIA CENTENOFACILITY TYPE:
850
ADDRESS:15750 MONTEREY ROAD, SUITE 150TELEPHONE:
(408) 776-6800
CITY:MORGAN HILLSTATE: CAZIP CODE:
95037
CAPACITY:84CENSUS: 48DATE:
08/20/2024
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Nakia CentenoTIME COMPLETED:
12:47 PM
ALLEGATION(S):
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Staff made inappropriate comments towards a daycare child.
Staff isolates a daycare child.
Staff is mistreating a daycare child.
INVESTIGATION FINDINGS:
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On 8/20/24, at 10:40 AM, Licensing Program Analyst (LPA) Liridon Fici arrived unannounced to conduct a subsequent complaint investigation. LPA met and was greeted by Director, Nakia Centeno, and explained the purpose of today’s visit.

During the course of the investigation, LPA interviewed four (4) staff members, along with seven (7) children. LPA also requested and obtained the following documents: Current children’s roster, Children’s emergency contact information, staff roster, and staff contact information.

It was alleged that; Staff made inappropriate comments towards a daycare child, Staff isolates a daycare child, and Staff is mistreating a daycare child...

Conitnue on Lic9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20240724110244
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: KIDDIE ACADEMY OF MORGAN HILL
FACILITY NUMBER: 434408795
VISIT DATE: 08/20/2024
NARRATIVE
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Based on interviews conducted with staff and children, staff all mentioned they do not speak to any children in any inappropriate way, and children are treated good in the center. Staff 1- (S1) and staff 3- (S3) stated they work in the 3s classroom (3-year-olds) and all their children in the 3s room are potty trained. S3 mentioned to the LPA that when a child has an accident, there are times when the child does not inform staff about the accident and staff will later change the child once staff knows about the accident the child had. S3 also stated children are not forced to do anything they do not want to do. LPA interviewed children and the children stated that they like school and also like their teachers; no one is mean to the children that attend the center. Staff 4- (S4) stated all new hires need to undergo a new hiring process with training and videos before staff are placed on the floor with children. During LPAs investigation, LPA observed staff projecting their voices to get children’s attention while the children were playing outside.

Based on interviews, observation, and evidence gathered during the course of the investigation, it is concluded that although the allegations noted on this complaint may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. The allegations are UNSUBSTANTIATED.

A Notice of Site Visit was given and must remain posted for 30 days.

Exit interview conducted with director, and a copy of this report review and provided.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Liridon Fici
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2