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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434410818
Report Date: 02/06/2026
Date Signed: 02/06/2026 11:32:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2025 and conducted by Evaluator Jaime Gonzales
COMPLAINT CONTROL NUMBER: 07-CC-20251212200018
FACILITY NAME:NELLY'S CHILDCARE AND PRESCHOOLFACILITY NUMBER:
434410818
ADMINISTRATOR:GREISLYE CARRILLOFACILITY TYPE:
830
ADDRESS:202 RAILWAY AVENUE, BLDG. BTELEPHONE:
(408) 364-1300
CITY:CAMPBELLSTATE: CAZIP CODE:
95008
CAPACITY:8CENSUS: 7DATE:
02/06/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Greislye CarrilloTIME COMPLETED:
11:42 AM
ALLEGATION(S):
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Staff do not accord child dignity in their relationship with staff or other persons.
Facility is over ratio.
Staff do not follow safe sleep guidelines.
Staff do not provide adequate supervision to infants in care.
INVESTIGATION FINDINGS:
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On 02/06/2026, Licensing Program Analyst (LPA) Jaime Gonzales conducted an unannounced complaint visit to discuss and deliver investigation findings for the above allegations. LPA was granted access to the facility by Site Director, Greislye Carrillo and explained the purpose of today’s visit.

During today’s inspection, LPA toured the facility and took a census in the infant classroom. LPA observed three infants and two staff. LPA also observed four more infants and one more staff enter the classroom during the time of inspection. Facility is operating within the ratio requirements during today's inspection.

During this investigation, LPA interviewed director, staff, parents, and reviewed relevant records.

It was alleged that staff speak to children in impatient or irritated tones. During interviews with parents 5 out of 5 parents described teachers in the infant classroom as kind, warm, calm and patient.
Continued on Page 2...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20251212200018
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: NELLY'S CHILDCARE AND PRESCHOOL
FACILITY NUMBER: 434410818
VISIT DATE: 02/06/2026
NARRATIVE
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4 out of 5 parents stated they have never heard teachers speaking to children in irritated tones. 4 out of 4 teachers described other staff working with infants as patient, calm and kind.

It was alleged facility is over ratio. LPA conducted previous visits on 12/17/2025 and 01/16/2026. LPA observed the infant classroom was compliant with ratio requirements on both occasions.

It was alleged staff do not follow safe sleep guidelines. LPA conducted visits on 12/17/2025 and 01/16/2026. LPA observed the cribs and napping equipment and facility was compliance during both occasions and during today's visit. LPA observed infants sleeping during 01/16/2026. Based on records reviewed the facility conducts required 15-minute infant sleep checks for sleeping infants.

It was alleged staff leave crying babies unattended. During interviews with parents, 5 out of 5 stated that they have seen teachers attend to crying children. During interview with staff, 4 out of 4 stated babies cry if they are hungry, tired, missing their parents. 4 out of 4 staff stated they assess why the baby is crying and will help them depending on their needs.

Additionally, reporting party did not provide additional information regarding dates and times of the alleged incidents.

During this investigation, LPA conducted observations, interviewed director, staff, parents and reviewed relevant records.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

There were no deficiencies cited.

Exit interview conducted and report was reviewed with Site Director, Greislye Carrillo. Copy of appeal rights was provided to Site Director, Greislye Carrillo. A Notice of Site Visit was issued and must remain posted for 30 days.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Jaime Gonzales
LICENSING EVALUATOR SIGNATURE:

DATE: 02/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2