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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434412542
Report Date: 10/30/2025
Date Signed: 10/30/2025 02:53:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Anna Morales
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250721081603
FACILITY NAME:MENDOZA-MADRIGAL, CARMEN & RAFAELFACILITY NUMBER:
434412542
ADMINISTRATOR:CARMEN & RAFAELFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(650) 793-4520
CITY:LOS GATOSSTATE: CAZIP CODE:
95033
CAPACITY:14CENSUS: 11DATE:
10/30/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Carmen Mendoza -Madrigal & Rafael MadrigalTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
1. Licensee handled day care child in a rough manner
2. Licensee used inappropriate discipline with children in care
INVESTIGATION FINDINGS:
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On 10/30/25, Licensing Program Analyst(LPA)Anna Morales conducted an Unannounced Complaint visit to deliver the findings for the above allegations. LPA was met with both Licensees Carmen Mendoza -Madrigal & Rafael Madrigal. Also present, was one staff assisting with supervising 11
(nine preschool aged and two infants over 12 months)children. LPA conducted a tour of the facility.

It was alleged that in 2023, licensee handled children in care in a rough manner and used inappropriate discipline.
LPA conducted interviews with the licensee, staff, children, parents and other parties involved.
On 8/5/25, LPA conducted interviews with six children who are currently enrolled and attending. Children stated that they like to coming to the facility. They stated that the Licensee is nice and has never handled them in a rough manner. They stated that licensee or staff talk to them if they did not follow the rules.
Continue on LIC9099C....
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250721081603
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: MENDOZA-MADRIGAL, CARMEN & RAFAEL
FACILITY NUMBER: 434412542
VISIT DATE: 10/30/2025
NARRATIVE
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On 7/28/25 and on 8/1/25, LPA conducted interviews of parents whose children are currently enrolled at the facility. Parents stated that their children have never expressed that the Licensee handled them in a rough manner or used inappropriate discipline. Parents express that their children are happy to go to the day care and have no concerns with the way the Licensee is providing care and supervision.

On 10/6/25, an interview of child (C1) who previously attended the facility was conducted.

As part of this investigation, LPA reached out to other former parents who are working with their respective local law enforcement agencies to have their children interviewed. All law enforcement contacts either have no substantiative information to share at this time, they are only assisting the parents with children’s interviews, or stated that they are uncertain when the case will be concluded.

This Department has investigated the above allegations. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit Interview was conducted with the Licensees, Carmen Mendoza -Madrigal & Rafael Madrigal. Appeal Rights were given,

Notice of Site was issued and is to be posted for thirty day(30)days.

SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Anna Morales
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2