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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434413886
Report Date: 08/09/2023
Date Signed: 08/09/2023 01:43:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2023 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20230627092021
FACILITY NAME:CITY OF MOUNTAIN VIEW LEARNING LINKSFACILITY NUMBER:
434413886
ADMINISTRATOR:LORI REESERFACILITY TYPE:
850
ADDRESS:260 ESCUELA AVENUETELEPHONE:
(650) 259-8500
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94039
CAPACITY:90CENSUS: 54DATE:
08/09/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Tarie Lang & Lori ReeserTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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Personal Rights-Staff engaged in inappropriate interactions with daycare children
INVESTIGATION FINDINGS:
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On August 9, 2023 at 9:15 AM, Licensing Program Analyst (LPA) Elimika Woods delivered the findings of the above complaint investigation to the facility representatives Tarie Lang and Lori Reeser. Upon arrival LPA was allowed in by the facility representatives. There were 54 preschool children present and nine additional staff members during todays visit.

Based on the interviews and observations conducted, this agency has investigated the complaint that staff engaged in inappropriate interactions with daycare children and the LPA determined that the complaint was UNSUBSTANTIATED, meaning , Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted with the facility representatives,Tarie Lang and Lori Reeser, appeal rights and Notice of Site Visit was provided and must remain posted for a period of 30 days.

Unsubstantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 08/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/27/2023 and conducted by Evaluator Elimika Woods
COMPLAINT CONTROL NUMBER: 52-CC-20230627092021

FACILITY NAME:CITY OF MOUNTAIN VIEW LEARNING LINKSFACILITY NUMBER:
434413886
ADMINISTRATOR:LORI REESERFACILITY TYPE:
850
ADDRESS:260 ESCUELA AVENUETELEPHONE:
(650) 259-8500
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94039
CAPACITY:90CENSUS: 54DATE:
08/09/2023
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Tarie Lang & Lori ReeserTIME COMPLETED:
02:15 PM
ALLEGATION(S):
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9
Peersonal Rights-Staff spoke inappropriately to daycare children
INVESTIGATION FINDINGS:
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On August 9, 2023 at 9:15 AM, Licensing Program Analyst (LPA) Elimika Woods delivered the findings of the above complaint investigation to the facility representatives Tarie Lang and Lori Reeser. Upon arrival LPA was allowed in by the facility representatives. There were 54 preschool children present and nine additional staff members during todays visit.

Based on the interviews and observations conducted, this agency has investigated the complaint that staff spoke inappropriately to daycare children and based on staff interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), is being cited on the attached LIC. 9099D.

A type B deficiency was cited on the following page:

NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 DAYS.

Exit interview conducted with the facility representatives,Tarie Lang and, appeal rights and Notice of Site Visit was provided and must remain posted for a period of 30 days.
Substantiated
Estimated Days of Completion: 5
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 08/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 52-CC-20230627092021
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
OAKLAND SOUTH EAST, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CITY OF MOUNTAIN VIEW LEARNING LINKS
FACILITY NUMBER: 434413886
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/30/2023
Section Cited
CCR
101223(a)(1)(3)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights: to be accorded dignity in his/her personal relationships with staff and other persons. To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; ...
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Facility director will have the enitre staff watch the video on children’s personal rights on the CCL website (www.ccld.ca.gov) and provide a summary statement of the video. The director will also have a staff meeting and discuss personal rights and provide a summary to the LPA by mail, email, or fax no later than 8/30/23.
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physical functioning. This requirement was not met as evidenced by interview: A staff member was speaking in an inappropriate way to a child in care. CCL regulations state that children have personal rights, and those rights include to be treated with dignity in his/her personal relationship with staff and other persons, and to be free of mental abuse. This poses an immediate health risk to the Personal Rights of children in care.
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Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Elimika Woods
LICENSING EVALUATOR SIGNATURE:

DATE: 08/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/09/2023
LIC9099 (FAS) - (06/04)
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