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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434413886
Report Date: 11/09/2023
Date Signed: 11/09/2023 02:18:22 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/19/2023 and conducted by Evaluator Melanie Otsuji
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20230919090959
FACILITY NAME:CITY OF MOUNTAIN VIEW LEARNING LINKSFACILITY NUMBER:
434413886
ADMINISTRATOR:LORI REESERFACILITY TYPE:
850
ADDRESS:260 ESCUELA AVENUETELEPHONE:
(650) 259-8500
CITY:MOUNTAIN VIEWSTATE: CAZIP CODE:
94039
CAPACITY:90CENSUS: 66DATE:
11/09/2023
UNANNOUNCEDTIME BEGAN:
12:50 PM
MET WITH:Lori ResserTIME COMPLETED:
02:25 PM
ALLEGATION(S):
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- Staff did not meet child's diapering needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Melanie Otsuji arrived to the facility unannounced to conclude investigation into the above allegation. LPA met with Director, Lori Reeser and Assistant Director, Chantary Lang. Also present during today's visit were six additional staff members and sixty-six napping preschool aged children.

During the course of the investigation LPA conducted observations, record reviews and conducted interviews. Interviews stated there was an incident(s) where a child's/children's diaper was not changed timely. Based on LPAs observations and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Health and Safety Code 1596.80 is being cited on the attached LIC. 9099D.

An exit interview and report reviewed with Director, Lori Reeser.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Melanie Otsuji
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20230919090959
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: CITY OF MOUNTAIN VIEW LEARNING LINKS
FACILITY NUMBER: 434413886
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/09/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/27/2023
Section Cited
CCR
101223(a)(2)
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Personal Rights. The licensee shall ensure that each child is accorded the following personal rights:To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
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Director is to conducted an all staff meeting. Diapering procedures/policies must be discussed including the importance of changing diapers once soiled. Meeting agenda and signatures of attendees to be emailed to LPA no later than 11/27/2023.
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This requirement is not being met as evidence by: Interviews conducted stated that there has been a time(s) when their child has come home with a soiled diaper resulting from child not being changed in a timely manner. This poses a potential risk to the health and safety to the children in care.
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**Failure to correct will result in a $100 per day civil penalty until corrected. Repeat violations are $250 per violation and $100 per day until corrected.**
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Wynn Norona
LICENSING EVALUATOR NAME: Melanie Otsuji
LICENSING EVALUATOR SIGNATURE:

DATE: 11/09/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/09/2023
LIC9099 (FAS) - (06/04)
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