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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414434
Report Date: 05/12/2022
Date Signed: 05/12/2022 02:54:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2022 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220216163228
FACILITY NAME:STEPPING STONES PRESCHOOL & INFANT CAREFACILITY NUMBER:
434414434
ADMINISTRATOR:LINDER, KELLYFACILITY TYPE:
850
ADDRESS:201 COVINGTON ROADTELEPHONE:
(650) 559-1764
CITY:LOS ALTOSSTATE: CAZIP CODE:
94024
CAPACITY:64CENSUS: 29DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Kelly LindorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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9
Staff yells at daycare children.
INVESTIGATION FINDINGS:
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On 05/12/2022 at 1:00pm, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced visit for the purpose of investigating a complaint which alleged a personal rights violation. LPA met with Site Director, Kelly Lindor. Also present during today’s visit is 6 staff & 29 children.

Based on interviews which were conducted with multiple individuals of a random sample, the preponderance of evidence standard has been met, therefore the above allegation of staff yelling at daycare children is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101223(a)(3) is being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given. Exit interview was conducted with director, Kelly Lindor.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 52-CC-20220216163228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: STEPPING STONES PRESCHOOL & INFANT CARE
FACILITY NUMBER: 434414434
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2022
Section Cited
CCR
101223(a)(3)
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Section 101223(a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature...
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Staff will take the live 2-part zoom training with Hively. Director will email Donnamarie Fuller at dfuller@behively.org to schedule both parts and the first part will be completed by the due date of 06/10/2022. Director will also CC LPA Uribe at christina.uribe@dss.ca.gov on all emails with Donnamarie Fuller. Staff will follow all requirements set by training instructor
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This requirement is not met as evidenced by:

Based on interviews conducted which showed a preponderance of evidentiary statements that staff yell at daycare children which poses a potential health, safety, or personal rights risk to the persons in care.
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 including having video on and participation from all attendees. Director will create an acknowledgement form which each staff member will date and sign stating that they have taken the training in both parts and completed it. This signed form will be emailed to LPA Uribe no later than 5 days after the conclusion of the training.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/16/2022 and conducted by Evaluator Christina Uribe
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20220216163228

FACILITY NAME:STEPPING STONES PRESCHOOL & INFANT CAREFACILITY NUMBER:
434414434
ADMINISTRATOR:LINDER, KELLYFACILITY TYPE:
850
ADDRESS:201 COVINGTON ROADTELEPHONE:
(650) 559-1764
CITY:LOS ALTOSSTATE: CAZIP CODE:
94024
CAPACITY:64CENSUS: DATE:
05/12/2022
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Kelly LindorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff made inappropriate comments to daycare child.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 05/12/2022 at 1:00pm, Licensing Program Analyst (LPA) Christina Uribe conducted an unannounced visit for the purpose of investigating a complaint which alleged a personal rights violation. LPA met with Site Director, Kelly Lindor. Also present during today’s visit is 6 staff & 29 children.

Based on interviews which were conducted with multiple individuals of a random sample, the preponderance of evidence standard has been met, therefore the above allegation of staff made inappropriate comments to daycare child is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 12, Chapter 1, Section 101223(a)(1) is being cited on the attached LIC 9099D.

A notice of site visit was given and must remain posted for 30 days. Copy of appeal rights and report was given. Exit interview was conducted with director, Kelly Lindor.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 52-CC-20220216163228
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: STEPPING STONES PRESCHOOL & INFANT CARE
FACILITY NUMBER: 434414434
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/12/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/10/2022
Section Cited
CCR
101223(a)(1)
1
2
3
4
5
6
7
Section 101223(a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.
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3
4
5
6
7
Staff will take the live 2-part zoom training with Hively. Director will email Donnamarie Fuller at dfuller@behively.org to schedule both parts and the first part will be completed by the due date of 06/10/2022. Director will also CC LPA Uribe at christina.uribe@dss.ca.gov on all emails with Donnamarie Fuller. Staff will follow all requirements set by training instructor
8
9
10
11
12
13
14
This requirement is not met as evidenced by:

Based on interviews conducted which showed a preponderance of evidentiary statements that staff made inappropriate comments to daycare child which poses a potential health, safety, or personal rights risk to the persons in care.
8
9
10
11
12
13
14
 including having video on and participation from all attendees. Director will create an acknowledgement form which each staff member will date and sign stating that they have taken the training in both parts and completed it. This signed form will be emailed to LPA Uribe no later than 5 days after the conclusion of the training.
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7
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Christina Uribe
LICENSING EVALUATOR SIGNATURE:

DATE: 05/12/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/12/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5