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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414465
Report Date: 10/21/2025
Date Signed: 10/21/2025 01:21:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2025 and conducted by Evaluator Linke Huang
PUBLIC
COMPLAINT CONTROL NUMBER: 07-CC-20250807125042
FACILITY NAME:PLAY N LEARN PRESCHOOL INC.FACILITY NUMBER:
434414465
ADMINISTRATOR:YVONNE COFACILITY TYPE:
850
ADDRESS:495-505 MASSAR AVENUETELEPHONE:
(408) 269-2338
CITY:SAN JOSESTATE: CAZIP CODE:
95116
CAPACITY:71CENSUS: 32DATE:
10/21/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Yvonne Co TIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff do not provide adequate supervision to day care child resulting in child sustaining injuries.
Staff do not ensure day care children's diaper is properly changed.
Staff speak inappropriately in the presence of children.
Staff interrogated day care child.
INVESTIGATION FINDINGS:
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On 10/21/2025 at 01:00 PM, Licensing Program Analyst (LPA) Kate Huang conducted an unannounced complaint visit to deliver investigation findings regarding the above allegations. LPA met with director Yvonne Co, and explained to her the nature of today's inspection.

It was alleged that due to lack of supervision, staff negligence, or out-of-ratio, children sustained multiple injuries while in care, including C1’s bruising and C2’s alleged diaper-changing injuries.

LPA conducted unannounced facility inspections on 08/13/2025, 09/11/2025, and 09/17/2025 and observed student to teacher ratios compliant with Title 22 regulations.

Based on interviews conducted, one of C1’s injuries is disputed as to whether it occurred at the daycare or at home, while another injury was confirmed to have occurred at the daycare. Staff stated that teachers observed the incident but reported no ratio issues at that time.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 07-CC-20250807125042
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN JOSE CC RO, 2580 N FIRST STREET, STE. 300
SAN JOSE, CA 95131
FACILITY NAME: PLAY N LEARN PRESCHOOL INC.
FACILITY NUMBER: 434414465
VISIT DATE: 10/21/2025
NARRATIVE
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Regarding C2’s alleged diaper-changing injury, staff interviews indicated that no staff member observed any injuries on C2 during diaper changes, and there were no incident reports related to diaper-changing injuries involving C2.

Based on interviews, no staff member observed any teacher criticizing parents or speaking inappropriately in front of children.

Staff denied that any child was interrogated regarding the source of their injuries and stated that they only asked children simple questions such as “What happened?” to inquire about injuries.

LPA contacted nine parents, of whom four responded and were interviewed. All parents interviewed stated that they had no concerns regarding the school or its teachers.

Based on the interviews, records reviewed and LPA’s observations, the above allegations are found to be UNSUBSTANTIATED, meaning although, the above allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

No deficiencies were cited. Exit interview was conducted, where the report was reviewed and discussed with Director, Yvonne Co. A NOTICE OF SITE VISIT WAS ISSUED AND MUST REMAIN POSTED FOR 30 DAYS.
SUPERVISORS NAME: Gladys Kuizon
LICENSING EVALUATOR NAME: Linke Huang
LICENSING EVALUATOR SIGNATURE:

DATE: 10/21/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/21/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2