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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 434414668
Report Date: 12/17/2025
Date Signed: 02/12/2026 01:02:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/13/2025 and conducted by Evaluator Manel Estoesta
PUBLIC
COMPLAINT CONTROL NUMBER: 52-CC-20251113180248
FACILITY NAME:HERNANDEZ, MARIA DEL PILARFACILITY NUMBER:
434414668
ADMINISTRATOR:HERNANDEZ, MARIA DEL PILARFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(408) 475-6102
CITY:PALO ALTOSTATE: CAZIP CODE:
94306
CAPACITY:14CENSUS: 2DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
01:20 PM
MET WITH:Licensee Maria Del Pilar HernandezTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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1. Licensee did not allow child's authorized person to enter and inspect the family child care home.
INVESTIGATION FINDINGS:
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*AMENDED REPORT: This report was amended for the purpose of removing confidential names.*
On 12/17/2025 at 1:20 pm, Licensing Program Analysts (LPA) Manel Estoesta and Paulita De La Cruz, conducted a subsequent complaint investigation. LPA met with the Licensee Maria Del Pilar Hernandez and explained the nature of the visit. Present on this home were S1, S2, an infant child and a preshcool child. The home operates from, Monday to Friday, 8am to 5 pm.

Finding was delivered during this visit.

LPA Estoesta conducted interviews and observations, and reviewed facility records.

The Reporting Party (RP) alleged the above allegation.

Substantiated
Estimated Days of Completion: 90
SUPERVISORS NAME: Chandra Charles
LICENSING EVALUATOR NAME: Jialing Zhu
LICENSING EVALUATOR SIGNATURE:

DATE: 02/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 52-CC-20251113180248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612
FACILITY NAME: HERNANDEZ, MARIA DEL PILAR
FACILITY NUMBER: 434414668
VISIT DATE: 12/17/2025
NARRATIVE
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Based on the record review in the facility’s admission agreement, a statement under “open door policy” stated that “at this time and until further notice, families will not be allowed into the facility,” and on the LPA’s conducted interview, interviewed parties confirmed that the children’s authorized representatives were not allowed to enter the home.

The Licensee is in violation of Section 102419 - Admission Procedures and Parental and Authorized Representative's Rights, (e) Upon presenting identification, the parent or authorized representative of a child in care has the right to enter and inspect the family child care home without advance notice during the family child care home's normal operating hours.

The preponderance of evidence standard has been met; therefore, the above allegation is to be SUBSTANTIATED.

LPA Estoesta informed the facility representative that this report dated 12/17/2025 included a Type B Citation as there is a potential risk to the health and safety of children in care.

For Child Care Transparency Website (Licensing Facility Inspection Reports), please follow the links below.

https://cdss.ca.gov/inforesources/community-care-licensing/facility-search-welcome

https://www.ccld.dss.ca.gov/carefacilitysearch/

A notice of site visit was given and must remain posted for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the licensee, Maria Del Pilar Hernandez.

SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
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Citations on this Visit Report are Under Appeal!

Control Number 52-CC-20251113180248
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1515 CLAY STREET STE 1102
OAKLAND, CA 94612

FACILITY NAME: HERNANDEZ, MARIA DEL PILAR
FACILITY NUMBER: 434414668
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/17/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type B
12/31/2025
Section Cited
CCR
102419(e)
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Section 102419 - Admission Procedures and Parental and Authorized Representative's Rights, (e) Upon presenting identification, the parent or authorized representative of a child in care has the right to enter and inspect the family child care home without advance notice during the family child care home's normal operating hours....
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LPA Estoesta advised the facility representative to develop a plan of correction (POC) and submit proof to the Oakland Office via email or mail on or before the POC due date. The Plan shall describe how the licensee will bring their facility into compliance. It must be measurable and verifiable.
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This requirement is not met as evidenced by, based on the record review in the facility’s admission agreement, a statement under “open door policy” stated that “at this time and until further notice, families will not be allowed into the facility,” and on the LPA’s conducted interview, it confirmed that the children’s authorized representatives were not allowed to enter the home. This poses a potential risk to the health and safety, of the children in care.
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LPA and the Licensee discussed to update the facility’s admission agreement – “open doors policy,” and provide a copy to LPA on or before the POC due date. To post the PUB 394 NOTIFICATION OF PARENTS’ RIGHTS poster at the front door that states the following,THIS NOTICE MUST BE POSTED IN A PROMINENT, PUBLICLY ACCESSIBLE AREA OF THE FAMILY CHILD CARE HOME and NOTE: CALIFORNIA STATE LAW PROVIDES THAT THE LICENSEE MAY DENY ACCESS TO THE FAMILY CHILD CARE HOME TO A PARENT/AUTHORIZED REPRESENTATIVE IF THE BEHAVIOR OF THE PARENT/AUTHORIZED REPRESENTATIVE POSES A RISK TO CHILDREN IN CARE.
LPA discussed to the facility representative of the department’s Technical Support Program (TSP). TSP is FREE, voluntary, and a non-enforcement service of Community Care Licensing to assist childcare providers experiencing compliance challenges.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Jang
LICENSING EVALUATOR NAME: Manel Estoesta
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
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